Fedex Process Strategy

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FEDEX is the leading global provider of supply chain management services to corporate customers It maintains a fleet of more than 665 aircraft and more than 41,000 motor vehicles and trailers. To complement the express delivery business, FedEx Ground provides small-package ground delivery in North America, and less-than-truckload (LTL) carrier FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other FedEx units. (Hoover, n.d.) I will discuss the process strategies I think FedEx is using in its business operations as well as the location of the company’s headquarters and the benefits to being located there.

In reviewing the four types of process strategies; it seems that FedEx uses a combination of all four strategies. Firstly, in looking at the Process Focus, since FedEx provides a variety of different services, their facilities seems to definitely be organized around the different services that FedEx provides. The FedEx office stores are not setup to receive bulk or large freight mail like a FedEx hub. The offices stores are setup like a retail store since the majority of the business would come from providing document related and other business services. Each offices store is also setup as a retail hub for other FedEx units. FedEx Freight haul hubs are setup and designed to ship and receive larger shipments and would have a warehouse look rather than retail store look. The product flow would vary in amounts each day as well as during different times during the day.

Looking at the Repetitive Focus strategy, FedEx hubs would definitely have an assembly line type machine involve which would typically scan items being shipped and received and then send them to different areas of the hubs to be shipped out to different locations.

In the Product Focus, FedEx would have high volumes of items being shipped and received, but low variety of the types of items being...
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