Unit 1, the Business Environment, P1

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FedEx
FedEx Corporation is an American global courier delivery service. It operates under a public limited ownership as a tertiary business. A public limited company (PLC) means it is able to offer shares to the public. The owners of these PLC’s are the main shareholders. A tertiary business is one that provides a service to other business or individuals.

Federal Express (later known as FedEx) was established in 1973. Ten years later, the company reaches $1bn in revenue – the first US business to achieve this status without merger or acquisition. Services extend to Europe and the Middle East by the end of 1989. Between 1991 and 1999 FedEx launches: Express Freighter® to provide overnight delivery to Europe and Asia, FedEx Ship Manager® - first company to allow customers to process shipments online and FedEx EuroOne®, opening a new hub in Paris. In 2000, FedEx became known as “FedEx Corporation”. Services are divided into different companies that operate independently yet compete collectively. During 2008, FedEx Corp ranks ninth in the business superbrands list. In 2010, the company opened a brand new hub in Cologne airport, the largest solar powered hub worldwide. FedEx Corporation’s revenue during 2011 was in excess of $39.3bn.

FedEx has one main key activity and that is to deliver goods around the world. FedEx express is an overnight courier, providing next day air service. FedEx Ground provides a door-to-door delivery service. FedEx Freight provides a service which carries large amounts of freight to destinations where it is then transported by FedEx Ground. FedEx Office provides a retail outlet for shipping, printing, copying and binding services. During an average day various departments within FedEx Corp work together to ensure a excellent service is delivered to customers. The marketing department works very hard to ensure people know about them. They especially target small businesses that are in need of professional connections at far off places....
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