Evaluation of E-Government Services in Bahrain‏

Only available on StudyMode
  • Download(s) : 342
  • Published : October 27, 2012
Open Document
Text Preview
Evaluation of E-GOVERNMENT SERVICES in bahrain

BY
ALI ABDULJALIL ABBAS ALZAKI

Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Information Technology

SUPERVISED BY
Prof. Dr. SIDDEEQ AMEEN

Open University Malaysia
June 2009
Evaluation of E-GOVERNMENT SERVICES

in bahrain

BY
ALI ABDULJALIL ABBAS ALZAKI

Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Information Technology

SUPERVISED BY

Prof. Dr. SIDDEEQ AMEEN

Open University Malaysia

June 2009

Abstract

This is a study about e-government services provided by Bahrain government. The purpose of this study is improving the efficiency and effectiveness of e-government services in Bahrain. The objectives of the study are: 1. To determine citizens' expectations regarding e-government services in Bahrain. 2. To improve Bahrain’s e-government services which are provided mainly via e-government portal (www.e.gov.bh). 3. To determine and enhance the security services that can be used to secure e-government services. The instrument that used in the study is a questionnaire. The sample of the study involves 421 citizens who have been selected randomly and it includes both male and females , various ages and different educational levels. According to the survey result, about 48% of the respondents who use e-government services are in the age group “18-27” and there is a negative relationship between respondents’ ages and e-government usage. As people getting older, their usage of e-government services decrease. The study showed that most citizens(75%) do not use e-government services regularly. Most of them have used e–government for the service “Smart Card appointment” but the service that is used most frequently is “Graduates exam results”. The study shows that the common issue requiring more attention is the general lack of knowledge of some important security issues although there is a high level of awareness about other important issues. Finally, we suggested some recommendations to improve the efficiency and effectiveness of e-government services.

Acknowledgement

This thesis could not have been written without my supervisor Prof. Dr. Siddeeq Ameen who provided timely and instructive comments and evaluation at every stage of the thesis which allowed me to complete the project on schedule. Also I wish to thank my family, my relatives, and my friends who encouraged and supported me throughout my study. Finally, I wish to thank the respondents of my study. Their insights and comments created an interesting project with opportunities for future work.

Ali Alzaki

June 1, 2009

OPEN UNIVERSITY MALAYSIA

CENTRE FOR GRADUATIES STUDIES

APPLICATION TO CONDUCT RESEARCH PROJECT

PART A: ABOUT THE STUDENT
Name: Ali Abduljalil Abbas Alzaki
ID: 51060221

PART B: PARTICULARS ABOUT THE PROJECT
1.Title of the project: Evaluation of E-government Services in Bahrain. 2. The purpose: The purpose of this study is improving the efficiency and effectiveness of e-government services in Bahrain. 3. Research Objectives:

i. To determine citizens' expectations regarding e-government services in Bahrain. ii. To improve Bahrain’s e-government services which are provided mainly via e-government portal(www.e.gov.bh). iii. To determine and enhance the security services that can be used to secure e-government services. 4. Population and Sample: the population involve only Bahraini citizens which includes 529,000 citizens (the total of the population of Bahrain is 1,046,000 including 517,000 foreigners). The sample involves 421 citizens. Their ages are 18 or more. All the respondents should be Internet users , and they will be chosen randomly. 5. Instruments to be used: The instrument that will be used in the study is a questionnaire....
tracking img