Implementation of E-Government in Malaysia

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QUESTION 3
E-government refers to multi-dimensional communications that provide services to the public through the use of information communication technology (ICT).

Discuss the rationale for implementing E-government in Malaysia.

The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. The status of e-government implementation in Malaysia is widely discussed as to the potential of e-government implementation towards the public and businesses. The e-government initiative launched the country into the Information Age. It will improve the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development and improve coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens.

To accelerate the objectives of Vision 2020, a path has already been defined through seven innovative Flagship Applications. These applications are engineered to start the MSC initiative and create a multimedia heaven for innovative producers and users of multimedia technology. Both local and foreign companies work with various government agencies to enhance the socio-economic development of Malaysia. The Multimedia Super Corridor offers a Malaysian initiative for the Information Age. The Flagship Applications are: 1. Electronic Government

2. Multipurpose Card
3. Smart School
4. Telehealth
5. R&D Clusters
6. E-Business
7. Technopreneur Development

Electronic Government
The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens. The 7 pilot projects of the Electronic Government Flagship Application are as follows; 1. Project Monitoring System (SPP II)

2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah
Multipurpose Card
The National Multipurpose Card seeks to develop a single and common platform for a Multipurpose Card (MPC) that will enable the government and private application providers to implement smart card solutions without duplications of effort and investment. Initially, the MPC is implemented through the GMPC and PMPC projects. As a result, MyKad and Bankcard are the products developed for the GMPC and PMPC initiatives. The objectives of the MPC Flagship Application are:

1. To provide the government and payment application, and other future applications on a single MPC platform; 2. To provide enhanced services to customers; and
3. To enhance security and convenience of existing and new applications delivered on the MPC platform. MyKad developed by the National Registration Department (JPN) and private ICT developers that create a common platform for smart card solutions. The card is embedded with a security enhanced 64K microprocessor chip that is multifunctional across varying systems. MyKad applications are: 1. National ID

2. Driving License
3. Passport Information
4. Health Information
5. Touch N Go
6.  MEPS Cash
7. ATM
8. Public Key Infrastructure
The GMPC project is developed in two phases – the initial pilot roll-out for an estimated population of 2 millions in the Kuala Lumpur, Klang valley and MSC area followed by a national roll-out. The project was successfully...
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