This essay will evaluate whether first line managers should have the skills and knowledge to counsel staff when they experience problems at work or in their personal life.
Counselling is a service in which a person who is stressed for any reason comes to a person (qualified or unqualified) for help on the situation. It can be work related problems, family, or social life. It is the process of making you think about the situation with its negatives and positives and providing solutions to deal with situations. You make the person think of goals to help develop their way of dealing with problems.
The philosophy behind counselling is open to interpretation between people. It depends to as what people think and want from counselling. The idea behind counselling is how it is recognised by at the moment. It is to relieve the fear, troubles, and stress you are feeling from a current situation or past experiences. Workplace counselling is beneficial to staff as it can help reduce symptoms of anxiety and depression, improve mental health, lower levels of sickness and increase job satisfaction and commitment. Counselling is an effective method of under standing the pressure caused by occupational stress and offers a supportive remedy. Counselling sessions to employees will help them feel valued, and will enable the individual to identify the cause of their problems and issues. Counselling can help increase staff morale, boost confidence and self-esteem, improve productivity and efficiency and create a more relaxed working environment (Marshall, 2009).
The role of the counsellor is to help you question the way you look at things, the way you behave or react to situations or people. They can also help you to develop new strategies for dealing with your situation. They do this by getting to know you, developing an understanding of your circumstances, listening to what you have to say and by offering support and insight.
The skills of a councillor will depend on the training they receive or the speciality they deal with. Generally the skills are active listening, not being judgemental, not being biased, understanding, showing empathy, not being argumentive, being positive, being reassuring and genuine, concerned and initiating communication.
The process is that you would book a meeting with the councillor or your manager. You can have the meeting at your office or their office. Once the first meeting happens, it is decided what type of counselling will be done for e.g. on the telephone, face-to-face etc. Also how many meetings will be necessary, and the venue. The plan is to provide help and on-going support with how to face the situation if asked by the person. The support would involve chats with the upper level staff. All the information is physiological as it is emotions related to a current situation or past experiences, so it is the stress and trauma you go through that needs sorting out.
The environment for counselling would be quite safe, confidential, and comfortable. This is as you feel secure and valued as your needs are given importance.
A first line manager’s role is being helpful to staff when they need it, treating everyone equally, and listening to staff, supporting them, being honest and considerate to their views. In any situation, the manager should be like that. Staff always want their employers to make them feel valued and important. They should never be negative with their staff. This is because if two people are thinking the same, the situation can never be sorted out. The manager should always be smiling and relaxed so it creates a friendly and care-free environment. These skills are in a counsellor so with the right training a manager can be a counsellor at work as there is much more a counsellor needs to do apart from providing these skills.
There are many reasons, for or against having your first line manager to counsel staff at work. This has been...