Individual Research Project
Employee Relations Issues
By Oksana Kirsanova
GB520: Strategic Human Resources Management
April 25, 2011
The aim of this report was to explore the problems and trends of Employee Relations and learn how the right approach can control organizational success. If a small amount of time is spent on implementing an effective performance management system within a company then it can lead to a large impact on the overall performance of the employees. With better performance from the employees comes a better bottom line for any company. Employee Relations involves the body of work concerned with maintaining and managing employer-employee relationships that bring productivity, motivation, and morale. Many companies are experiencing problems with Employee Relations. It is an actual question “how to make it better”. This project will describe the ways on how it is possible to resolve employee grievances and appeals, and promote a better understanding of management's goals and policies.
Employee Relations Issues
The research was conducted by investigating current facts from publications, different companies’ information, library and various websites. Various articles considered will provide an overview of Employee Relations, identify the issues and resolutions. The proposed solution will attempt to find out how an organization’s success in Employee Relations depends on the company’s ability to manage employee relations and ensure that all problems are resolved and the organization’s needs are met. Employee Relations Issues Overview
“”Employee relations’ is a common title for the industrial relations function within personnel management and is also sometimes used as an alternative label for the academic field of industrial relations. The term underlines the fact that industrial relations is not confined to the study of trade unions but embraces the broad pattern of employee management, including systems of direct communication and employee involvement that target the individual worker.”(Heery & Noon, 2001). Purpose
Employee relations are an area that should be managed and maintained by human resources field. The purpose of employee relations is to make the employer-employee relationship stronger by identifying and resolving workplace issues, providing support and input to the company's performance management system, measuring employee satisfaction and morale. Human resources strategy and company’s success depend 99% on the productivity and engagement of a company's work force. Workplace issues can occur at any company and can range from small complaints about job conditions, pay range to discrimination and harassment at work. The U.S. Equal Employment Opportunity Commission (EEOC) enforces all federal laws prohibiting job discrimination (New). Human Resources department employee relations area should be able to handle any type of scandals and resolve any issues. The discipline that investigates, resolves and mediates employee complaints is called the employee relations discipline. In companies where employees are represented by a labor union, the employee relations or labor relations specialist is responsible for handling labor management issues, collective bargaining agreement interpretations and employee grievances (http://www.ehow.com/info7827203purpose-employeerelations.html). Importance
Every human-being has a certain relationship at work. We all make friends, share our ideas, problems, and happiness with coworkers. It is impossible to keep on working at any place without talking to people. Many jobs are people (customer) oriented. Co-workers have to be good team players in order to meet certain goals. An isolated environment would not be attractive to an individual and will not have a positive atmosphere around. It is necessary that people are...