Within the flat organization model, employee empowerment becomes a mainstay. Just because the traditional model is not in place, that doesn't mean that management does not exist. Employee empowerment is a critical tool that can be utilized to create a better environment while amplifying the support of employees. "People are the most important asset. Technologies, products and structures can be copied by competitors. No one, however, can match a company full of highly charged, motivated people who care." (Kotelnikov, 2007). Empowering the employees stresses a few major points: personal responsibility, injection of new ideas, and open lines of communication.
"Empowerment is the oil that lubricates the exercise of learning. Talented and empowered human capital is becoming the prime ingredient of organizational success." (Kotelnikov, 2007). Placing personal responsibility on each employee also ensures employees take ownership of their actions. Personal accountability also breeds interpersonal discipline. While holding each and every employee accountable, employees will begin to police themselves and take into account any shortfalls of fellow employees. "People want and need to feel that they are "insiders," that they are aware of everything that is going on. There is nothing so demoralizing to a staff member than to be kept in the dark about their work and what is going on in the company." (Kotelnikov, 2007). Not only does the above statement deal with personal responsibility, the statement supports the ideas of better communication not only from management but within the employees themselves. As Kotelnikov continues, he points out how empowerment is the oil that lubricates the exercise of learning. "Talented and empowered human capital is becoming the prime ingredient of organizational success. A critical feature of successful teams, especially in knowledge-based enterprises, is that they are invested with a...
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