“Over the last ten years, total quality management (TQM) has been increasingly viewed as a critical competitive weapon by firms around the world. Commitment of top management has been cited as one of the most important factors impacting the success potential of total quality management in a firm.” (The role of top management commitment in quality management, 1998) All industries strive to have superior quality for its customers; the airline industry is no different. The airline industries focuses on the safety of its customers, prompt arrivals and departures and review/investigate customer complaints. This paper will discuss the two airlines: Southwest and United Airways. United Airways is an organization that conducts business in both the domestic market and the global market. Southwest is domestically located in the United States only, however, the airline also announced that a new international booking system is being developed, and there are plans to build a new five-gate international terminal at Hobby Airport in Houston by 2015.” (Southwest is Going International, 2012) This paper will discuss process or procedure that is similar between both airlines in detail from the beginning to the end. This paper will explain why the process or procedures produces a competitive product or service in the domestic and global markets. An explanation of how quality management affects the position of the airline companies in the domestic and global market will be discussed as well.
The procedure that I will be using in this paper is: unaccompanied minors (UM) traveling alone. I chose this topic for my paper because I have a 4 year old daughter whose father lives in California. I wanted to get more information about my daughter being able to travel alone, because one ticket is cheaper than two.
Southwest has specific rules that need to be followed when an unaccompanied minor...