Dubai International Airport

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After arriving in Dubai International Airport, we hardly waited for about 10 minutes before Mr. Nadeem, from Dnata Customer Service, led us to the conference room in the Dnata headquarters where Mr. Saleem Gorandez, Manager Operations, was introduced. Mr. Gorandez proceeded to tell us about Dnata, DCA, and Emirates, and their operations.


The Department of Civil Aviation, Government of Dubai, owns Dnata and monitors and controls as well as decides proper conduct of it. It doesn’t necessarily run Dnata, but rather sets policies, legislates and forms operating policies for it. Although the DCA schedules airlines, the actual operations are handed over to Dnata by the DCA.

The DCA runs the Dubai Airports Company which are situated in the Garhoud district and in Jebel Ali.

Principles of Dubai Airports (


Dnata Travel Services is wholly-owned by the Government of Dubai. Its motto is to protect the overall integrity of the Dnata operations. It is the control centre and keeps an eye, or in Mr. Gorandez’s words, helicopter view, of the entire operations. It is a major entity and the ground handling division.

Dnata handles about 750 movements per day and during peaks 50 to 55 active flights simultaneously. It also looks over 144 parking stands spread across 25 – 30 km2, making efficient use of Concourse 1 and Concourse 2.

There are around 8000 staff working in Dnata and because to keep everyone informed id difficult, Dnata has its own scheduling system to pass information (alert system) to staff. Dnata assists the DCA and provides logistical support.

Dnata, overall, takes care of:

• Check – in
• Sales of tickets
• Baggage services (porter service)
• Loading and unloading (load control – weight and balance) • Boarding
• Cargo
• Dispatch operations – a dispatcher (manager of flights) takes care of all of the above operations

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