E-government service in the UAE
The UAE has one of the most advanced Information and Communication Technology infrastructures not only in the region but also across the globe. As per GITR 2010-2011, the UAE scored third rank in government readiness and fifth rank in individual readiness to use ICT, 18th rank for ICT-friendly market environment and 28th rank for ICT infrastructure in the UAE A new e-government web portal will help residents to pay bills and traffic fines, comment on government services and access information about the UAE. The UAE government's revamped website is compatible with social networking sites including Facebook and Twitter and accessible on BlackBerry, iPhone and Android smart phones. UAE residents will be able to access a wide range of services from a variety of government departments and also keep informed about changes in government policy, newly released statistics and information. The aim of the advanced portal is to provide more and better online services to the people of the UAE and also involve them in the government's policies, laws and public interest initiatives with The e-portal's services include the online payment of Zakat, water and electricity bills and traffic violations, in addition to the issuance of licenses, certificates, and documents by a number of governmental bodies. The website also has a special division for suggestions and complaints, a forum and a discussion room for topics related to services. There are also sections for polls and questionnaires regarding a number of issues related to government services. But the new website is not only aimed at residents of the UAE, but at potential visitors too. It is full of information about the country and tips for social interaction with the community in the country and abroad. The website offers important data and numbers about the UAE to those who wish to visit the country as tourists or those arriving in the country in search of investment opportunities. The list of electronic services that are offered by the website includes air flight information services, the issuance of entry and work permits, and other services that ease the stay of any visitor to the UAE. Lastly, the new web portal will make it easier for businessmen and women to access services offered by the Ministry of Economy and other local and federal bodies. The website enhances the country's business environment and saves businessmen effort and time by allowing easy and convenient access to a host of services such as license issuance, registration request forms, and others," WAM reported. Connecting to public
The highlights of the revamped portal are open data and eParticipation, through which the e-government aims to build new bridges to reach people. Under open data, information is made available to the public for further re-use by them with no copyright restrictions. Under open data, people can now have access to economic data, population statistics, traffic reports etc. One of the major features of the enhanced portal is the inclusion of eParticipation channels. The UAE Government has engaged multiple platforms like forums, blogs, chats, surveys, polls and social media tools like Facebook, Twitter, Flickr and YouTube to reach the general public and engage them in active communication with the government with regard to their opinions and experiences on government services and policies. Let’s take pay traffic fines as an example of the e-government services Pay Traffic Fines
Abu Dhabi e-Government centralized registration and log-in system (Single-Sign-On) is considered to be one of the safest and secure systems. So, if you already registered in the Abu Dhabi e-government portal through the electronic identity card, and also you have an active traffic profile in Abu Dhabi police, our system will recognize you as an already registered user without any additional steps. Moreover, the log-in credentials of the Abu Dhabi e- government portal is valid to all...
Please join StudyMode to read the full document