Diversity In Decision-Making
Assignment 2; Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile
Naugie Pratt
February 7, 2014
BUS 520
Dr. Wilkerson
1. Provide a brief statement about Zappos:
The online retailer known to many as Zappos Inc., a unit of Amazon, is a business based upon family core values. Zappos is inspired by power and service and this enables them to instill the “wow” factor with their customer keeping them coming back for more. They stay competitive by offering their customers free shipping and handling and no-hassle returns with their on-line purchases, which is a good customer incentive. Zappos differentiate themselves from other online retailers by being unconventional and innovative with their brand. They don’t put …show more content…
Determine what type of leader would be best suited for this organization. Support your position.
The type of leader that would be of great benefit to a company such as Zappos, is a leader that is willing to accept change and be willing to roll with the times. Being able to adapt to an ever evolving world, is something that keeps businesses a thriving success. This type of leader needs to accept honesty and openness amongst staff and himself, being able to separate business from personal is always the best approach when running a company.
6. Imaging that there is a decline in the demand of products(s) or services supplied by he selected organization. Determine what the change in culture would need to be in response to this situation.
For a company like Zappos, I don’t really believe that the demand would go down nor the supply. What woman doesn’t love to shop, and what woman does not like a barging or two, I’m just saying. I don’t care how the economy goes up and down, one thing for sure people will always find money to do the things they want to do.
References:
Courtney Buchanan, 2013 “How Zappos Turns Personal Values into Company Values” Ethical Leadership Retrieved
Naugie Pratt
February 7, 2014
BUS 520
Dr. Wilkerson
1. Provide a brief statement about Zappos:
The online retailer known to many as Zappos Inc., a unit of Amazon, is a business based upon family core values. Zappos is inspired by power and service and this enables them to instill the “wow” factor with their customer keeping them coming back for more. They stay competitive by offering their customers free shipping and handling and no-hassle returns with their on-line purchases, which is a good customer incentive. Zappos differentiate themselves from other online retailers by being unconventional and innovative with their brand. They don’t put …show more content…
Determine what type of leader would be best suited for this organization. Support your position.
The type of leader that would be of great benefit to a company such as Zappos, is a leader that is willing to accept change and be willing to roll with the times. Being able to adapt to an ever evolving world, is something that keeps businesses a thriving success. This type of leader needs to accept honesty and openness amongst staff and himself, being able to separate business from personal is always the best approach when running a company.
6. Imaging that there is a decline in the demand of products(s) or services supplied by he selected organization. Determine what the change in culture would need to be in response to this situation.
For a company like Zappos, I don’t really believe that the demand would go down nor the supply. What woman doesn’t love to shop, and what woman does not like a barging or two, I’m just saying. I don’t care how the economy goes up and down, one thing for sure people will always find money to do the things they want to do.
References:
Courtney Buchanan, 2013 “How Zappos Turns Personal Values into Company Values” Ethical Leadership Retrieved