Developing Manager

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|Table of Contents |

|Contents |Page |
|Introduction |3 |
|P1.1- Compare different management styles |4 |
|P1.2- leadership characteristics |5-6 |
|P1.3- Evaluate communication process |6-7 |
|P1.4- Investigate organisational culture and change |6-7 |
|P2.1- Undertake a skill audit to identify, review and assess own performance against management skillS. |9 |
|P2.2- Carry out an analysis of personal strengths, weaknesses, opportunities and threats. |10 |
|P2.3-Set, priorities and agree with supervisor objectives and targets to develop own potential |10-11 |
|P3.1-Lead and motivate a team to achieve an agreed goal or objective in the context of a service industry |11-12 |
|P3.2- Demonstrate appropriate product and/ or service knowledge and customer care |12 |
|P3.3-Explain and rationalise decision made to support-achievement of agreed goal or objective |12-13 |
|P4.1-Explain how own managerial and personal skills will support career development in a service industry |13 |
|P4.2-Devise a development plan to reflect career and personal development aspirations, current performance and |13 |
|future needs