Conflict between different stakeholders is inevitable in a functional business; disputes that are mainly arises between the employer and employee includes, wage demands management policies, working conditions, political goals and or social issues. A successful business will depend on its effectiveness and strategies in management these conflicts. Strategies include, using communications systems, rewarding the employees, training and develop net, and flexible working conditions. In applying these strategies, a business will need to know if these strategies implemented are effective, otherwise would need to be amended.
The term conflict is usually used to refer to disputes, disagreements or dissatisfaction between individuals and; or groups. The causes of such conflicts can include: Wage demands, working conditions, management policies, political and or social issues.
Wage demands and management policies
The engineer’s dispute in 2007-08 was a long running dispute that arose due to wage demands and management policy of outsourcing engineering work overseas. Prior to this dispute, Qantas had laid off 480 maintenance and engineering staff when it closed its Sydney base in 2006. This lead increases the workload for those engineers in the Australian airport and as a result, engineers demanded a wage increase to 5% from what Qantas offered at 3% and 1% for superannuation. Quanta’s argued that this increase would have been affordable due to increasing fuel prices and the need for new planes. The unions also claimed that the then current 3% was not enough when inflation was running at 4.2% and the average was as been increasing to 4.6%
Flexible working conditions are patterns of work that allow employees to balance work and family responsibilities more effectively. In the case of Qantas, one category of employees in particular, the flight attendants, will have some form of conflict between the work and...
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