Case Study on Deming’s Fourteen Points
February 17, 2013
Quality Management is key for any organization to be successful. From the very bottom of an organization were someone is handling mail, to the CEO running the show quality management is key in all aspects and areas. Dr. W. Edwards Demings had a vision to transform organizations based on a 14 point plan. The goal of his theory is that the points be applied to any organization. In the end, the plan is to improve and control the quality in an organization. Demings points are listed as the following, create a constancy purpose, adopt a new philosophy, Cease Dependence on Inspection to Achieve Quality, End the practice of awarding business on the bases of a price tag, Improve constantly and forever the system of production and services, use training on the job, implement leaderships, eliminate fear, break down barriers between departments, get rid of unclear slogans, eliminate management by objectives, remove barriers to pride of workmanship, implement education and self-improvement, and make “transformation “everyone’s job. So with listing the points, what exactly do they mean? Hospitality leaders should try and apply these points in their operations. The point addressed below are my interpretations of the meanings based on a lodging facility and my experiences. Create constancy of purpose towards improvement within an organization means to plan to the long haul. Organization should be looking to making things better for the whole existence of an organization, not temporary bouts of quality. No organization should be stagnant on quality, individuals should be looking for ways to constantly improve to make things better all the time. In the lodging business, owners are constantly striving to improve their business. With improvements come more business and with business comes more revenue. Adopt new philosophy begins with management. Management needs to set a clear vision and what the direction should the...
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