Debenhams PLC Case Study

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8 January 2013
DEBENHAMS PLC
INTERIM MANAGEMENT STATEMENT
Debenhams plc, the leading international, multi-channel brand, today announces its interim management statement covering the 18 weeks to 5 January 2013. Highlights




Good sales momentum: 18 weeks LFL sales up 2.9%
Highest ever December sales: five weeks to 5 January LFL sales up 5.0% Online sales ahead of expectations: 18 weeks up 39.0%

Michael Sharp, Chief Executive of Debenhams, said:
“I am pleased with our performance in the first four months of our financial year. The trading environment was extremely challenging but we focused on meeting the needs of our customers and executing the four pillars of our strategy. I would like to thank the whole of the Debenhams team for their tremendous efforts in delivering this performance.

“We continue to believe that whilst consumers have become acclimatised to the new economic

reality, we don’t anticipate a significant change in consumer confidence in the remainder of the year. We remain committed to prudent investment in key areas of the business to deliver long-term sustainable growth as well as driving shareholder value.”

Debenhams continued to see good sales growth during the 18 week period, building on the momentum with which we exited last year. Group gross transaction value increased by 3.5% for the period whilst Group like-for-like sales grew by 2.9%.

With Christmas falling on a Tuesday this year, it was widely expected that customers would focus their shopping activities later in the season and this proved to be the case with Debenhams achieving its highest ever sales in December. Despite strong comparisons from last year, like-for-like sales over the five weeks to 5 January 2013 increased by 5.0% on a one year basis and by 8.5% on a two year basis.

The UK high street was more promotional than the prior year, with customers looking for bargains ahead of Christmas as well as in the traditional sale period. We traded the business accordingly which meant some increase in our own promotional activity in the run-up to Christmas. As a result, we now expect gross margin for the year to be 10 basis points higher than last year rather than 20 basis points as previously guided. Stock levels remain firmly under control and terminal stock at the end of the first half will be in line with the long-term average of 2.5-3.0%. Focusing on UK retail

Modernised stores continued to perform well. The 18 stores completed last year which traded their first Christmas since modernisation delivered sales increases in line with historical performance. A further five stores will commence in January. Work on the Oxford Street project will gather 1

momentum later this month when the scaffolding is erected. It is only to be expected that some disruption will be experienced in Oxford Street during the remainder of this year and we will also incur some one-off costs associated with the head office relocation. One new store opened in Chesterfield during the period taking the total number of UK stores to 155. Chesterfield is our first full department store on a retail park and has been one of our most successful launches ever. The first of the 17 stores in the UK pipeline is due to open in Lichfield in the spring.

Delivering a compelling customer proposition
Our first Christmas brand advertising campaign for six years, which ran throughout the peak trading period, was well received by customers and reinforced the exclusivity and diversity of our product ranges and established Debenhams as a key destination for gifting, especially in categories such as womenswear, beauty, accessories and lingerie.

Increasing choice and availability though multi-channel
The trend towards multi-channel shopping continues. Debenhams’ online business delivered another strong sales performance which was ahead of our own expectations. Online sales in the 18 weeks increased by 39.0% and accounted for 12.6% of total sales compared with 9.3%...
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