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Customer Brand Awareness

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Customer Brand Awareness
BACHELOR’S THESIS IN BUSINESS ADMINISTRATION CUSTOMERS BRAND AWARENESS

A CASE STUDY OF WILLYS GROCERY STORE

Authors: Kris Ayadiani v09kkaya@du.se & Timothy Enadeghe h08tjena@du.se
Supervisor: Bertil Olsson
Examiner: Sabine Gebert Persson
Course: Business Administration
Credit: 15 ECTS

1

Acknowledgment
Writing a thesis project requires inspiration, energy, and assistance from others. We would first of all thank God for giving us the inspiration and energy to write this project and we would also like to say a big thank you to our friends and colleagues who assisted with materials when writing this project.
We would also like to express our profound gratitude to our supervisor, Bertil Olsson for his supervision and guidance throughout the course of writing this project. We are very grateful to him for his help and advice.
Our sincere gratitude also goes out to the manager of Willys who created out time from his busy schedule to grant us audience.
We also want to express our gratitude to the school librarians who were very helpful in assisting us with materials for this project.

2

SUMMARY
This thesis is on Consumers Brand Awareness, a case study of Willys grocery store. The



References: Aaker, A.D., (1992) "The Value of Brand Equity", Journal of Business Strategy, Vol. 13 Iss: 4, pp.27 - 32 Aaker, A.D., (2010) Axfood AB: (Accessed 17th Feb. 2012) http://www.axfood.se/en/About-Axfood/Business/Willys/ Babbie, E Brand Association: (Accessed 2nd March 2012) http://managementstudyguide.com/brand-association.htm Brand Loyalty: (Accessed 2nd March 2012) http://www.investopedia.com/terms/b/brand-loyalty.asp Brand Equity: (accessed 29th March 2012) http://www.investopedia.com/terms/b/brandequity.asp#ixzz1oZQMLs6v Brands - Axfood - United Nordic Inc AB (Accessed 20th November 2012) http://www.unitednordic.com/pages/brands_axfood.php Denscombe, M., (2007) “The good research guide: 3rd ed. UK: McGraw-Hill. ISBN: 978-0-3-522022-9. Denscombe, M., (2010) “Good Research Guide: For small-scale social research projects” (4th Edition) Berkshire, Britain. ISBN: 1(Accessed15th March 2012) Elliot, R., and Percy, L., (2007) “Strategic brand management Hak T., and Dul, J., (2008) Case study methodology in business research. Burlington: Elsevier. ISBN: 0978-0-7506-8196-4 Howard, J.A., (1989) “Consumer behavior in marketing strategy” Kapferer, J.N., (2008) “The new strategic management: creating and sustaining brand equity long-term. (4th Ed)” Kogan Page Limited Kinear,T., and Taylor, J.R., (1996) “Marketing research” 5th ed 33 Kitchen,J.P., and Pelsmacker, P., (2004) “Integrated Marketing Communications Kotler, P., & Keller, K., (2006.) ”Marketing Management” 12th ed. USA: Pearson Education Inc. ISBN: 0-13-145757-8. Kotler, P., Pfoertsch, W., "Ingredient Branding: Making the Invisible Visible" 1st Edition (Jul 21, 2010) Leventhal, R Marketing Communications Tools :( Accessed17th March 2012) http://nraomtr.blogspot.se/2011/12/marketing-communication-channels-and.html Marketing Research: (Accessed 29th March 2012)http://www.quickmba.com/marketing/research Mullins, Boyd, and Walker (2008, p.403) Brand Awareness Smith, P. R., and Zook, Ze, (2011) “Marketing Communications” Integrated offline and online social media, 5th ed. GBR: Kogan Page Ltd. eISBN: 9780749461942, pISBN: 9780749461935 Vaus, D Wayne, D., Hoyer, S., Brown, Effects of Brand Awareness on Choice for Common, Repeat-purchase Product: Page 141-148-(Accessed 29th March 2012) http://werbepsychologie-uamr.de/files/literatur/08_Hoyer_Brown%281990%29_Brand-Awareness.pdf Weber, L., (2009) “Marketing to the Social Web. John Wiley & Sons, Inc. Hoboken New Jersey 34 Wilson, J. (2010) Essentials of business research: a guide to doing your research project. London: sage publications. ISBN: 978-1-84860-132-1. Yin, R.K., (2003) Case study research: Design and methods

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