Chris had just been promoted as an Executive Assistant for Pat the CEO, Chief Executive Officer, of Faith Community Hospital. Pat had given Chris her very first assignment on her first day of work as an executive assistant and that was to gather information so that Pat can present the issues to the board of directors. Faith Hospital is faced with issues that needed attention and the board of directors must be notified of the issues so that a solution can be remedy to help the hospital stay in business.
Chris was to look at the different issues that Pat had informed of her during their first meet and capture only what were the essential issues for the board of directors to know. Some of the strategic overview that Pat requested was to be able to answer the following questions: "what's going on right now, what we can do about it, and what we should do about it" retrieved from Resource January 28, 2006.
Before Pat had informed Chris of the issues that the hospital faces, she was on top of the world even though it was Monday morning and raining. She was just engaged on Saturday will be graduating University of Phoenix on the following Saturday and will also be starting her new position as an executive assistant so there was nothing that can come her way that would let her down.
Framing the problem
The problem that Faith Hospital is dealing with is the decline of belief's and spiritual values towards the hospitals missions' statement. The hospitals mission states that the "mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values." retrieved from Resource January 28, 2006. According to Chris, there are fewer community members and partners that know what the hospital's missions are and there are others that have different views and interpretations of what the mission should... [continues]
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