Crisis Meeting Reflection

The first official session with my supervisor went well. This was the first time we would review my performance on the crisis line. Personally, I was apprehensive about our meeting, I felt I was doing a good job; however the observation team may have felt diffident. Our meeting was casual yet formal. Camie is a great supervisor, she is easy to talk with and very supportive. What I found strange in our first meeting I was preoccupied with what I may have done wrong. I did not consider what I may have done alright. This spoke to my personal view of myself and abilities. This thought process actually surprised me. My personal consultations went well; the mentors were complementary of my style and abilities. Yet, when I met with my supervisor,
This job is exciting, I never know what type of call I will receive; I may have a true suicide in progress or some who is lonely and just wants to connect with a live person. Personally I find the lonely person calls more challenging. Even after being on the lines over 100 hours, I still get stumped with non-suicidal calls, stumped with what to say. Many people call because they are tired of keeping all the balls of life in the air. Some days I have the same feelings, so in that moment I have to decide the best way to help that person find hope in their situation. I want to say it will be over if you just do this or it the struggle will end in two days. As you know this is not true, I have no idea what will help their situation. My job is to support and listen until they feel better. Some days that do not seem like it is enough. You can hear the pain or hopelessness in their voices. Like most social workers I want to help everyone resolve their issues; however, they have their own journey. As a social worker, I must keep healthy boundaries, regardless of what I want for clients. Remembering they are the expert when it comes to knowing their behavior and tolerance and ultimately helping to develop their healing
I consider this the bible of social work, from this document I receive guidance and direction on how to be an effective social work. This document also provides instruction on how to have positive interaction with people. These lessons apply to every interaction I have with people. While working on the hotlines we encounter all types of personalities, some have a nice dispositions others are argumentative and obstinate. At times they can become verbally abusive. One has to remember they are the client and I have to see past their disposition and address their problems. Many times I have to help them calm down to process their thoughts so they understand why they are so upset. Each client must be treated dignity and worth no matter the