Crisis Management - United Flight 232
Situational Analysis: Flight 232
Cecille Hayes
Argosy University
Module 5
The purpose of this assignment is to develop leadership and crisis management skills by using a real-life case study example (Argosy Lecture Notes, 2013).
Case Study
This paper focuses on United Airlines (UA) Flight 232, a DC10 aircraft that was en route from Denver to Philadelphia via Chicago. It was forced to make an emergency landing in Sioux City, Iowa due to an engine failure. The flight carried 296 passengers and crew members (Argosy Lecture Notes, 2013).
Part 1: Personal Profiles of Crew Members who Played a Crucial Role in the Flight
There were at least four United Airlines crew members who played a crucial role in the flight: 1) Al Haynes – Captain 2) Bill Records – First Officer / Co-Pilot 3) Denny Fitch – DC-10 Flight Training Instructor 4) Jan Brown-Lohr – Senior Flight Attendant.
Two crew members have been profiled for this study, Captain Albert Haynes and Denny Fitch. Their personal profiles are provided in the Appendix section.
Part 2: Examination and Assessment
This paper focuses on the role of Captain Al Haynes, aircraft captain and commander of UA Flight 232.
Role of the Crew on Board and Situations that Needed More Attention As the captain of the aircraft, Al Haynes had many roles and responsibilities. These responsibilities included: 1) Fly the aircraft safely from departure point to destination 2) Operate the aircraft economically 3) Ensure smooth and efficient operations 4) Time management 5) Inspection of the aircraft and fuel supply prior to departure 6) Making sure that the weather conditions are safe for flight 7) Ensuring that the passenger and payload weights are balanced 8) Navigational flight plans and communications with Air Traffic Control for route verifications and approval (Gandhi, 2010)
The investigation of the flight incident has shown that
Cecille Hayes
Argosy University
Module 5
The purpose of this assignment is to develop leadership and crisis management skills by using a real-life case study example (Argosy Lecture Notes, 2013).
Case Study
This paper focuses on United Airlines (UA) Flight 232, a DC10 aircraft that was en route from Denver to Philadelphia via Chicago. It was forced to make an emergency landing in Sioux City, Iowa due to an engine failure. The flight carried 296 passengers and crew members (Argosy Lecture Notes, 2013).
Part 1: Personal Profiles of Crew Members who Played a Crucial Role in the Flight
There were at least four United Airlines crew members who played a crucial role in the flight: 1) Al Haynes – Captain 2) Bill Records – First Officer / Co-Pilot 3) Denny Fitch – DC-10 Flight Training Instructor 4) Jan Brown-Lohr – Senior Flight Attendant.
Two crew members have been profiled for this study, Captain Albert Haynes and Denny Fitch. Their personal profiles are provided in the Appendix section.
Part 2: Examination and Assessment
This paper focuses on the role of Captain Al Haynes, aircraft captain and commander of UA Flight 232.
Role of the Crew on Board and Situations that Needed More Attention As the captain of the aircraft, Al Haynes had many roles and responsibilities. These responsibilities included: 1) Fly the aircraft safely from departure point to destination 2) Operate the aircraft economically 3) Ensure smooth and efficient operations 4) Time management 5) Inspection of the aircraft and fuel supply prior to departure 6) Making sure that the weather conditions are safe for flight 7) Ensuring that the passenger and payload weights are balanced 8) Navigational flight plans and communications with Air Traffic Control for route verifications and approval (Gandhi, 2010)
The investigation of the flight incident has shown that
References: Argosy Lecture Notes. (2013). Retrieved from http://myeclassonline.com/ Gandhi, J Lewicki, R., Barry, B., & Saunders, D. (2006). Essentials of Negotiation, 4th edition. McGraw-Hill. Learning Solutions. New York, NY. Retrieved from http://digitalbookshelf.argosy.edu/ National Transportation Safety Board World News. (2012). Video clip of UA Flight 232. Retrieved and viewed from http://wn.com/Sioux_City_Flight_232_Crash#/videos Yoskovitz, B