Creative Problem Solving Skills

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The objective of this section to discussed on the development of creative problem solving as a management competency toward achieving the organization goals. Problems are encounters by everybody, whether it is serious, urgent or growth is catalyst towards success. As I have chosen To Adopt Creative Problem Solving as my core competency, by exploring and discussing the topic will develop and equip my management skill by recognising self-potential contributing creative solutions to my organisation.

My current post as a Senior Auditor with Bank Rakyat requires me to lead a group of internal auditors that requires skills of management. As an auditor; skills and knowledge about the rules and regulation are very important to gain self confidence and a good perception to Audi tees. The job that I am holding now also requires me to present an Audit Report which consists of findings and problems, and suggestion solution for the problem. Currently auditors task emphasis on management audit, that added value to the management for improvement and achievement of the organization goals. Creative problem solving skills became very important for auditors; suggestion for organization improvement.


3.3.1 Competency Diagnosis
According to Hoover, J. and Valenti, A: (2006): A confident leader will always look for the best way of doing things. As an internal auditors team leader; supervising an independence audit on the work process of departments and branches, I feel that Creative Problem Solving is really important to gives remarkable effects to my careers and organisation success.

3.3.2Skill Assessment
To become an effective leader, I believe that different skills are required for each type of problem and creative problem solving ability; separate career success from career failures. As an Internal Auditor, I produced an Audited Reports consist of suggestions or solutions for a problem raised. The reports were presented to the Management and Board of Directors of the organization. Generating fast solutions is my strength; however on the weakness points is ineffectiveness' of the solution. I have been notified by my superior regarding a few solutions suggested in the report that doesn't really define the problems and generate the best alternative solutions. The steps that I used were only defining the problem and generate solution. Referring to the table 41% was rejected.

Diagnose Performance – Audited Report produce from January to August 2006 Audited Report ProduceProblem RaiseSolution SuggestedSolution RejectedPercentage of Rejected Main Branch99444%

Jerantut Branch22150%

Jengka Branch44250%

Setiawan Branch33133%

Teluk Intan Branch1100%

Sri Aman Branch1100%

Pending Branch22150%

Temerloh Branch2200%

Bayan Baru Branch33267%



3.4.1 Positive/Effective
Creative problem solving being implemented for a financial crisis faces by Bank Rakyat. A few level of brainstorming session being conducted regarding the competition problem currently arise from the others commercial Bank venturing or start focusing on the retail personal loan/financing that was once monopolised by Bank Rakyat. The first level of the session being conducted defining and identifying the problem involving the lower and middle management. Second level of the session involved the middle management to generate alternative solutions to compete and maintain the captured market. It is related to the importance of creativity skill for individuals and business to survive and grow. It is encourage that imagination is important than knowledge. All of the alternative solutions are listed. Third level of the session involved the top management to evaluate the best fit solution. The Fourth level, implementation of the solution is currently being plan by the Operation Banking...
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