by Greta Lynn Ramsey
A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree With a Major in Applied Psychology Approved: 3 Semester Credits
______________________ Investigation Advisor
The Graduate School University of Wisconsin-Stout December, 2000
Graduate School 130 Bowman Hall 801 2nd Street Menomonie, WI 54751 ABSTRACT RAMSEY GRETA L.
A FRESHMEN STUDENT NEEDS ASSESSMENT OF CURRENT SERVICES PROVIDED BY THE STUDENT SERVICES DEPARTMENT AT THE UNIVERSITY OF WISCONSIN-STOUT APPLIED PSYCHOLOGY TOM FRANKLIN APA STYLE MANUAL Incoming freshmen college students at UW-Stout were asked to complete a survey designed to assess current student needs. The research project was completed for the University of Wisconsin-Stout Student Services staff who intended to utilize the information obtained from students to identify any perceived challenging situations and to help in formulating future student service goals. The questionnaire was developed by the researcher using information from published needs assessment research and from information provided by individuals employed at UW-Stout with the department of Student Services. Questions on the survey included needs addressed by the following services: Adult Student Services, Advisement Assistant Center, Career Exploration Center, Center for Educational Opportunities, Multicultural Student Services, Placement and Co-op Services, and University Counseling Services. The total sample population was 99. Results of the study reported that students' perceived needs that were most important to them to be in the areas of career counseling and job placement. Significant differences were found among groups who were identified as 'high risk' students and minority students. Differences in gender were also reported. Also DECEMBER, 2000 60 PAGES
several moderate to high correlation coefficients were found and primarily reflected personal counseling needs. A statistical discussion and recommendations were also reported.
Table of Contents Chapter 1 – Introduction Overview of Student Service Trends in Higher Education Chapter 2 – Literature Review The Effect Societal Change has on Student Service Needs Demographic Differences in Student Service Needs Student Services provided by the University of Wisconsin-Stout Needs Assessment Utilization to Address Relevant Student Service Issues UW-Stout Needs Assessment Purpose Statement Development UW-Stout Needs Assessment Purpose Statement UW-Stout Needs Assessment Goals Chapter 3 - Methodology Participants Instrument Procedure Chapter 4 - Results Demographics High-Risk Students Overall Needs of Students Co-op and Placement Services / Career Counseling Services Advisement Center Services Personal Counseling Services Multicultural Needs Other Issues Gender Differences First Generation College Students Ethnic Differences Remedial Classes Correlation Coefficients within Student Service Groups Chapter 5 - Conclusions and Recommendations Statistical Conclusions Recommendations Bibliography Appendix A (Needs Assessment Instrument) Appendix B SPSS Output for Statistical Results Descriptive Statistics Correlation Coefficients Independent samples t-test
2 3 5 8 10 12 12
13 13 14
16 17 19 21 22 23 24 25 25 26 26 26 27
29 32 34 39
42 44 50
List of Tables Table 1. Correlation Coefficients List of Figures Figure 1. Gender Figure 2. Ethnicity Figure 3. Remedial Classes Figure 4. First Generation College Students Figure 5. Parent's Combined Income Less than $24,000 Figure 6. Student Needs (Tier I) Figure 7. Student Needs (Tier II) Figure 8. Co-op and Placement Services / Career Services Figure 9. Advisement Center Services Figure 10. Personal Counseling Services Figure 11. Multicultural Needs 16 17 18 18 19 20 21 22 23 24 24 28