Corporate Social and Environmental Responsibility External Analysis
ABSTRACT
Sprint Nextel’s social corporate responsibility has been analyzed from an external standpoint. The following report contains relevant information in the areas of Sprint Nextel’s employees and customers, community and environment involvement, and ethics and governance. Disclosed information composed by external analysts are compiled and summarized. This external information is critical to capture a company’s true image.
Sprint Nextel:
Corporate Social and Environmental Responsibility External Analysis
Customer service does not seem to be in Sprint Nextel’s top priorities. Sprint Nextel is ranked number twelve on Wanderlist’s (2008) “Worst Companies in America to Deal With.” J.D. Power & Associates scored Sprint Nextel two out of five Power Circle ratings in customer care. (Goudreau, 2008) That was the fourth time Sprint Nextel received the lowest ranking among the largest mobile phone service providers. (Goudreau, 2008) According to a poll taken by MSN Money (2007), 40% of respondents gave Sprint Nextel a “poor” rating. Complaints from message boards on MSN Money about Sprint Nextel’s customer service were centered on money and time. Spencer E. Ante (2007), a columnist of Business Week, reported on a personal complaint of Sprint Nextel. He claims that he has tried several times to cancel his service with the company but he has not been successful. After his first request of cancellation, he still kept being billed for service that he has not even used. Ante’s (2007) customer service experience with Sprint Nextel was described as being on the phone for ten hours within a six week period with his problem still unsolved. He is not the only customer that has had this same issue with Sprint Nextel. Their customer care representatives make it so difficult to cancel their subscription. Sprint Nextel has several lawsuits to worry about. The attorney general of Minnesota has filed a class lawsuit against the company alleging that Sprint Nextel has
Sprint Nextel’s social corporate responsibility has been analyzed from an external standpoint. The following report contains relevant information in the areas of Sprint Nextel’s employees and customers, community and environment involvement, and ethics and governance. Disclosed information composed by external analysts are compiled and summarized. This external information is critical to capture a company’s true image.
Sprint Nextel:
Corporate Social and Environmental Responsibility External Analysis
Customer service does not seem to be in Sprint Nextel’s top priorities. Sprint Nextel is ranked number twelve on Wanderlist’s (2008) “Worst Companies in America to Deal With.” J.D. Power & Associates scored Sprint Nextel two out of five Power Circle ratings in customer care. (Goudreau, 2008) That was the fourth time Sprint Nextel received the lowest ranking among the largest mobile phone service providers. (Goudreau, 2008) According to a poll taken by MSN Money (2007), 40% of respondents gave Sprint Nextel a “poor” rating. Complaints from message boards on MSN Money about Sprint Nextel’s customer service were centered on money and time. Spencer E. Ante (2007), a columnist of Business Week, reported on a personal complaint of Sprint Nextel. He claims that he has tried several times to cancel his service with the company but he has not been successful. After his first request of cancellation, he still kept being billed for service that he has not even used. Ante’s (2007) customer service experience with Sprint Nextel was described as being on the phone for ten hours within a six week period with his problem still unsolved. He is not the only customer that has had this same issue with Sprint Nextel. Their customer care representatives make it so difficult to cancel their subscription. Sprint Nextel has several lawsuits to worry about. The attorney general of Minnesota has filed a class lawsuit against the company alleging that Sprint Nextel has