Preview

Converse: Shaping the Customer Experience

Satisfactory Essays
Open Document
Open Document
344 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Converse: Shaping the Customer Experience
Converse: Shaping the Customer Experience
What are some examples of the needs, wants, and demands that Converse Customers demonstrate? Concepts?
Converse was dominate in Basketball, but slowly turn to market to everyone with there unique sneaker. Converse high top became well known because of its rare look and gave a unique statement to the customers. Per case little has been done to change the market. The need from the physical apparent for sports, then customers wants of the traditional Chuck Taylor shoe. The demands are in the hands of the customers with great price and the authenticity of the style of shoe.
What are Converse and customers exchanging in the purchase transaction? Describe detail all the facets of Converse’s product and its relationship with customers.
Converse are a legend in the shoe industry even though the only have a small percent in the world. Converse lets the customer drive the brand. Converse traditional style respects and trust the customer which is different and unique in the marketing approach. Customer truly have a say in what they wear.
Which of the five marketing management concepts best applies to Converse?
Out of the five I would state that Converse is Customer driven, the marketing concepts are minimum. I think that if I have to base it on one of the five it would be number five, retaining lifetime values with their customers.
What are the benefits and drawbacks of Converse’s “ stand back “ approach?
The positive is the lifelong customers that they attracted. The negative or drawbacks is that they are in the lowest part of the market earning. They filed BK and are owned by Nike and are a limited part of the shoe industry.
How can Converse continue to grow its brand while at the same time maintaining its authentic images?
Converse rose to fame for the traditional shoe, its unique style from sports to artistic. They grow with respect and trust in its customers. The changes with promoting

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Chuck taylor, the creator of the all star high tops sports sneaker was a famous basketball player and coach. The converse high tops are an iconic pop culture style necessity. They feature cutting edge features that made them the perfect shoe for all sports. “Today the all star’s waffle soles and white and black rubber side walls are instantly recognisable features that helped converse maintain control of the basketball market for the better part of 5 decades” (Tribou, 2013). Taylor brought a new view of the sneaker into the sports world. He had significantly impacted converse and the shoe evolution as a whole. “They are comfortable and classic, my parents wore them. It goes to show how comfortable and classic they are” (Tribou, 2013) As…

    • 139 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    In this assignment, I will be describing the different types of customers you may meet at a superstore and writing about their needs and expectations.…

    • 830 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Holey Soles Case Study

    • 1547 Words
    • 7 Pages

    Growing fashion consciousness- Customers look for shoes that are light, comfortable, warm, durable and that look cute which varies from the traditional customer preference of cost effective and durable.…

    • 1547 Words
    • 7 Pages
    Good Essays
  • Better Essays

    Strong brand recognition and loyalty has made the company a global household name in footwear.…

    • 1066 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    Nike was incorporated in 1968 and has become arguably synonymous with elite footwear/apparel amongst the world population (Nike 10K, 2009). Nike’s primary business “is the design and development and worldwide marketing of high quality footwear and apparel” (2009, pg.1). In addition, Nike also designs/markets sports equipment and accessory products. Nike puts a heavy emphasis on investing in the innovation and design of their products to give their customers a high-quality product. Nike is the largest seller of athletic footwear and apparel in the world (2009). Nike sets the bar for other companies in the sports apparel/footwear industry, like Under Armour.…

    • 5144 Words
    • 21 Pages
    Powerful Essays
  • Powerful Essays

    This principle contrasts to physical products such as those of the shoe retailers Ugg Australia Ltd. The customer can recognise the brand which links directly to good quality materials and premium craftsmanship stated by the international retailer, Very (2013). This instantly persuades consumers that the product is ‘luxurious’ and worth the money. The impact of the product is how it feels and fits and is the desired style.…

    • 1856 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    After analysis of the four major markets, we came to the conclusion that there was ample business opportunity for a high-end (8-9 Star) quality athletic shoe since none of the other companies were pursuing that portion of the market. We also wanted to restrain our model availability to 200-250 to position our products firmly in the high quality differentiation niche market, and in order to play on our strength of low reject rates that can be realized with smaller model availability. By year 16 positive gains were shown in every category. Net Revenues increased by $92 million, Earnings Per Share…

    • 550 Words
    • 3 Pages
    Good Essays
  • Good Essays

    The business must first look internally at its own strength. Its primary strength is being a major authorized Nike dealer. Nike; is a brand product and known worldwide by their "swoosh" logo and quality product, it takes little effort to promote the product. Nor does it require a large expense to advertise Nike, as product…

    • 883 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Rodriguez and Albertelli’s decision to focus their marketing efforts on the artisans who made the shoes was a wise decision personally. The cause, belief and idea of their business would potentially be appealing to many consumers who share the same beliefs and values. The women’s desire to make a living and provide for their families by preparing the leather, designing and assembling each pair of the sandals was very impressive.…

    • 442 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Sneakers In The 1800s

    • 609 Words
    • 3 Pages

    A man named Chuck Taylor’s Converse sneakers are the all-time top selling sneaker. According to the article section titled, “Chuck Taylor: The Man Behind the Sneaker”, “Chuck Taylor is in the basketball hall of fame, but he never played for the NBA. Like some NBA players, a line of shoes bears his signature.” The classic white Chuck Taylor acquired the title of official sneaker of the United States Olympic team from 1936-1968. Chuck Taylors became so popular that 90% of college and professional basketball players had a pair by the 1960s. In 1922, Charles Hollis “Chuck” Taylor was hired by Converse to join their “All Star” team. While promoting their basketball shoes, he suggested some changes in the design, one being a round label to protect ankles, which he later got his signature added to. More colors and designs were added by 1917, causing many owners of these shoes to view them as a fashion statement. Chuck Taylors are still very popular shoes to this day thanks to one man’s…

    • 609 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Sneakers History

    • 574 Words
    • 3 Pages

    The first popular athletes’ shoe was Chuck Taylor's Converses. Chuck Taylor, a Hall of Fame NBA coach, teamed up with Converse to make this shoe possible. In 1932, The “Chucks” were released to the public. The shoe is still popular today. An example of their popularity is in paragraph 14. It states, “They were a standard issue for everyone from school kids to to athletes. In 1971, Chucks came out in a variety of colors. And, as time went by, as more colors and designed were released, which appealed to people’s sense of individuality.” These shoes became a staple in American culture. Chuck Taylors were familiarized with everyone because he was well…

    • 574 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Throughout history the sneaker industry’s marketing has changed the reason we buy sneakers and how we buy them. Now a days we buy sneakers for popularity and to sell and make a profit , when previously we bought these shoes to were for gym or because these would make you preformed better physically.…

    • 53 Words
    • 1 Page
    Satisfactory Essays
  • Powerful Essays

    Driven Athletic Footwear Company’s main objective was to create the competitive advantage in all regions by gaining the market share while increasing shareholder’s wealth. First, we aspired to create a brand the consumers would want and retailers would want to carry; therefore throughout the years we made attempts to increase the S/Q rating of our products, increase production in low cost regions, offering an array of models and styles, and maintaining our pricing structure,…

    • 1148 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Converse which is another one of Nike subsidiaries companies, its global business environment is starting to expand. They are going with a new business product that is make mine red. What it allows you to do is to customize you a pair of chuck Taylor’s. The Company's marketing strategy is centered on the Converse All Star brand, which is positioned as the American performance brand with…

    • 489 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Nike Marketing Plan

    • 7636 Words
    • 31 Pages

    Nike is a worldwide powerhouse in the athletic shoe and apparel industry. Nike's short, but yet effective mission statement is characteristic of such success. Nike paints a picture of their company for the world to see their, "inspiration and innovation", as well as their "commitment to serve everyone in the world". Through a continuous effort by Nike to remain at the apex of technology and innovation, they are the market leader by a significant margin. As a result of Nike's pursuit of selling a broad spectrum of products, they possess a formidable competitive advantage.…

    • 7636 Words
    • 31 Pages
    Good Essays