Concord Bookshop Paper

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Concord Bookshop Paper

Concord Bookshop Paper
Organizational change has many concepts from wide changes to small changes that can affect a company. Introducing a new person into the company, changing mission statement, restructuring, and even adding stock options are examples of organizational changes. According to Spector it is important to understand, analyze the dynamic of change, and requirements of effective change implementation. Successful changes requires management to explore many drivers of change. Strategic responsiveness occurs when external factors affects the company for example, government regulation, new competition, and economic changes. In response to these events an organizational change is necessary to create and maintain customer service and performance. Strategic renewal requires a change in plan to gain an competitive edge. To be effective management needs to be part of the change process. The leaders need to change its business practices and resources. A new business model is necessary to for the company to generate profit and survive. They could even start a new business model, which is called" Greenfield." (Spector 2010) Starting a new business from scratch is easier with new employees instead of the "challenge of nurturing a new business model within an existing model." (Spector 2010) To accomplish the goals of the new business model the change agent need to retrain employees in new skills and competencies. Behavior changes of the employee is another strategic renewal to achieve and increase customer service. Implementation of change to employee action, interaction with customer, and responsibilities are difficult. These behavior alteration in employees and leaders need to be long and sustainable. " The wayan employee behaves impacts the bottom-line performance of the company." (Spector, 2010) Management can motivate an employee by allowing them to be part of the changes, listening to his or her concerns, ideas, and...
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