Communications Essay in a health and social care settings, different ways of communicating.
This is essay is going to be based on the importance of communication within the broader context of health and social care, it will give you a definitive insight to different communication techniques, such as verbal and non-verbal communication. Within this essay I will also discuss how important effective communication can be and the barriers that can restrict the care practitioner from doing his/her job effectively by using communication as the main tool. Furthermore how personal beliefs and values need to be taken in to consideration and the effect it may have on a service user in the light of working professionally. According to Julia scherba de Valenzuela, Ph.D (1992) communication is "Any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may take linguistic or non-linguistic forms, and may occur through spoken or other modes." In a health and social care setting it is important for the care practitioners to use therapeutic communication skills in the light of working professionally. A therapeutic relationship is more patient focussed, purposeful and time limited where carers come to know a patient as a unique individual that is why it is important for carers to use therapeutic communication. “Theraputic communication is purposeful form of conversation, serving a point of human contact between the carer and the client allowing them to reach common health related goals.” Jones(1998) Therapeutic communication is a more formally based communication it is usually taken place in a health or social care enviroment such as a doctors surgery or in a counsellors clinic it is usually a conversation based upon reaching a certain outcome. On the other hand therapeutic communication differs to social communication, as social communication can be very basic, it may not serve a common related goal, the language used can be informal, the environment atmosphere and setting is not important, body language and posture can be very casual and relaxed, social communication differs to therapeutic communication as it can be used in everyday situations and is used a lot more than therapeutic communication, it can be seen as a lot easier for people to have a social communication rather than a therapeutic communication as it may not be possible to reach an outcome or objective in social communication settings as a lot of the key communication techniques such as eye contact, correct posture, verbal and non verbal nods, these techniques may not be used in a social conversation, only very simple and what can be seen as unconscious communication techniques may be used in a social conversation.
Communication between care practicioners involves more then verbal information exchange, communication can be altered by changes in pitch of voice and use of accompanying facial expressions or gestures, other techniques used of communication used in a health and social care setting are verbal, non verbal, para verbal. Verbal communication is when words and symbol are used to share experiences with each other, verbal communication is used in a health and social care setting to gather information and to transmit information from care practitioner to the service user it involves having good listning skills and assertiveness, as when two people misinterpret a meaning of verbal communication miscommunication occurs. Miscommunication can be more damaging then a lack of communication especially in a health and social care setting for example if a client was to misterpret what a GP had said to him such as instructions for medications etc. The Care practicioner should communicate in language that the client understands meaning avoid using medical terms as this may be a language the client is un familiar with....
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