Communication Skills

Topics: Communication, Self-esteem, Conceptions of self Pages: 64 (2921 words) Published: March 23, 2015
HEC

COMMUNICATION SKILLSInside Out Approach

Dr. Hamid Rafiq Khattak

Communication

“If all my possessions were
taken from me with one
exception, I would hope to
keep my power of
communication --- for by it I
would regain all the rest.”

--Daniel Webster, American Journalist

Why Study Communication?
Because…..
 It can improve the way you see yourself
through self confidence

Why Study Communication?


It can improve the way others see or
perceive you.

Why Study Communication?


It can increase what you know about
relationships.

Why Study Communication?


It can teach you important life skills such
as Conflict Resolution, Decision Making,
Team Building

Why Study Communication?


It can help you exercise your freedom of
speech



It can help you succeed professionally

Career

What is Communication?


It is the Process of Understanding and
Sharing Meaning



Understanding- perceiving, interpreting,
and comprehending the meaning of the
verbal and non verbal behaviour of
others.



Sharing- an interaction between people
to exchange meaning



Meaning- shared understanding of the
message



* Activity-3

The Communication Process Expanded Process

Stimulus creating
message

Stimulus to respond

Message
Encoding

Decoding

Understanding

Understanding

Decoding

Encoding

Response

Communication and Self




Communication starts with self…how we
see ourselves can make a great
difference in how you communicate.
Carl Rogers wrote, “Every individual
exists in a continually changing world of
experience of which he or she is the
center”

Communication begins with
Self


Dean Barnlund also developed the idea
that “six persons” are involved in every
two-person communication situation.
The other
person’s
view of you
(5)

Your view
of yourself
(1)

How you
believe the
other person
views you
(3)

How the
other person
believes you
view
him/her (6)
Your view
of the
other
person (2)

The other
person’s
view of
himself or
herself (4)

What’s in a name?









American name their children after
relatives, entertainers, famous people
Many Spanish –speaking males are
named after Jesus (AS)
Muslim males are named after
Muhammad (PBUH)
Zhao Di, a Chinese name “commands a
daughter to bring to the family a younger
brother, while „expelling‟ more younger
sisters.”
Does your name influence what you
think of yourself?
Does your name affect how, when, and
with whom you communicate?....what‟s
in a name ?!

Communication Involves
Others
Family
Community

E
x
p
e
r
i
e
n
c
e
s

Experiences

Institutions

Experiences

Schemata

Perception

Individual
Script

PROACTIVE MODEL
Instructions

Consciousness

Stimulus

Freedom to Choose

Response

Self Awareness
Imagination

Independent Will
Conscience

•BODY LANGUAGE 70%
•VERBAL LANGUAGE 30%

LANGUAGE

COMMUNICATION

BEHAVIOUR

ATTITUDE

PERCEPTION

THE INSIDE -OUT PARADIGM OF
COMMUNICATION

Barriers to Communication








Ambiguous, Muddled Messages
Semantics
Physical Barriers
Loss of Transmission
Failing to Communicate
Competition Barriers
Cultural, Linguistic, and Diversity
Barriers

Psychological Barriers to
Communication


Perception






Experiential Barriers




The difficulty in understanding things not
personally experienced.

Emotions




Selectivity/exposure filtering out of unpleasant
things and focusing on or recalling things not
heard.
Retention filtering of things that feel good, and
the tendency to forget those things that are
painful.

Emotions influence both what is said and
what is heard.

Past experience


Past distorts present expectations

Psychological Barriers to
Communication


Hidden agendas serve two functions:
1.Individual‟s...
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