Communication Process Model

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HOMEWORK 1.1
BCOM /275
February 15, 2012
Assignment 1.1: Communication Process Model
| Situation 1| Situation 2|
Who was the sender?| Manager| Client|
Who was the receiver?| Me| Me|
What was the message?| Manager reminded me my position was an on-call only basis.| Client wanted to check the balance on her account.| What channel was used to send the message?| Oral Communication| Telephone| What was the misunderstanding that occurred?| I thought she meant I can only work when she calls me and didn’t bother to call in for two days.| I thought she wanted to make a payment and I sounded like I wanted her to pay off her account immediately.| How could the misunderstanding have been avoided?| The manager should have told me to call first to check, if I was needed.| I should have listened closely when she was talking and not interrupt her.|

Situation 1
1. What did you learn about the communication process from this activity?
I learned to ask for clarification and to paraphrase when I talk with my manager. I also learned to be aware what my position is in the work place. 2. What seemed to be the main causes of the misunderstandings?

I jumped to my own conclusion after I talked to the manager. I did not pay attention to the content of the conversation.

Situation 2
1. What did you learn about the communication process from this activity?
I learned to communicate effectively and be an active listener on the phone. 2. What seemed to be the main causes of the misunderstandings?
I misinterpreted the message because I was distracted by the computer. I was paying more attention to the computer.
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