Communicating in the Workplace

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Assignment 1.1: Communication Process Model
Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Misunderstanding 1:
Who was the sender?My boss
Who was the receiver?Myself
What was the message?Directions of how to get to a location for house repairs. What channel was used to send the message?Verbal instructions What was the misunderstanding that occurred?Incorrect directions How could the misunderstanding have been avoided?Clarification of the directions or myself repeating the directions back. Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1.What did you learn about the communication process from this activity? I learned that the giver of instructions/directions or information should be clear and concise to avoid any confusions and the receiver should clarify in order to ensure they understood the instructions/directions correctly. 2.What seemed to be the main causes of the misunderstandings? That the sender’s directions were not clear and that the receiver did not clarify them back. 3.What tips can you suggest for preventing misunderstandings in communication? Clarification

Misunderstanding 2:
Who was the sender?A credit card company
Who was the receiver?Myself
What was the message?Confirmation number of payment made
What channel was used to send the message?Email
What was the misunderstanding that occurred?The amount that was paid was incorrect How could the misunderstanding have been avoided?If I would have printed out the confirmation code with the correct amount actually paid. Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1.What did you learn about the...
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