Communication misunderstandings happen all the time in business communications, and the consequences can range from annoying to terrible. Here are some simple rules to follow that can save you a world of trouble when communicating with colleagues and partners.
Active listening is one of the best ways to effectively communicate with others. In fact, when we actually listen, misunderstanding is less likely to occur. Active listening is all about building rapport, understanding, and trust. Face the speaker, maintain eye contact, keep an open mind, engage yourself.
Avoid making assumptions based on prejudiced opinions. Ask questions to confirm, whether you are the one sending or receiving the message. Never assume that you know what has been conveyed. If someone conveys a message that is unclear, ask for more clarification
Be Aware of Your Verbal and Non-Verbal Language
Be certain to clearly convey the same verbal and non-verbal cues. Do not give mixed communication signals. Remember, body language, facial expressions, and tone of speech play a significant part in how messages will be interpreted. For example, if you say something one way, and your facial expression says something else, it is very possible that a miscommunication may occur. Build, rapport the relationship
Build rapport when you develop mutual trust, friendship, and empathy with someone. Building rapport can be incredibly beneficial to your career – it opens doors and helps establish good relationships with clients, colleagues, and team members.
Manage the conflict situation
Learn to resolve problems and conflicts as they arise. Learn how to be an effective mediator and negotiator. Use your listening skills to hear and understand both sides of any argument - encourage and facilitate people to talk to each other. Try not to be judgemental but instead ease the way for conflict resolution
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