Task A Question and Answers
Ai Identify four different reasons why people communicate.
- To express ones emotions.
- To be sociable and interact with others.
- To put ones opinion across.
- To share information.
Aii Explain how effective communication can effect relationships in a adult social care setting between: a) colleagues and other professionals
Good communication skills are required to develop positive relationships with colleagues and professionals, so they are able to share information and provide a positive and effective service for others, so Individual needs will be met.
b) Individuals using the service and there carers.
Effective communication will provide good relationships with people using the service and their carers. It is important that this occurs so service users are kept informed about their care so they can express their needs, views and opinions and therefore feel comfortable within the environment they are in.
Aiii) Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
- Care plan or individuals records.
A care plan can provide al the information required to meet an individuals communication and language needs. New information can be added for a more effective source and it can be referred to when ever required.
- Family and carers
Family and carers will have a more hands on knowledge of what communication and language requirements are needed , gained over a long period of time/ They will be able to share their own personal experiences and provide any other information needed to meet the individuals needs.
By observing someone closely you can determine an effective way of communicating and which methods are used and if required how to use individuals communication aids, therefore establishing effective communication.
Aiv Describe three factors to consider when prompting effective communication.
Use of language is important if you need to keep language simple. If an individual has limited understanding keeping instructions simple will have a more effective outcome.
Eye contact is an important factor as this engages a person directs the conversation at them. It also tells a person that you are interested in what they have to say.
Tone of voice, depending on the situation and conversation is an important factor when communicating. It can indicate and express you emotions towards others. For example if a person is upset or confused a quieter tone is more appropriate than aloud harsh tone.
Av Describe three verbal and three non verbal communication methods and styles that a social care setting may use in a adult care setting.
Hand gestures or sign language, used to identify what one wants by simultaneously combining hand shapes, movement of the hands, arms or body.
Written communication between family members and other professionals or care plans to help others identify the needs of individual service users.
Use of picture aids and signs. Used by showing individuals descriptive or non descriptive photos , Makaton signs or basic pictures of items, to help the individual identify what is expected of them or to help them understand what is going on around them.
Listening to a service user and responding back, showing that you are interested in what they have to say.
Speaking clearly and the use of simple language to enable the service user to understand .
Asking questions and prompting to help a person express their feelings and ideas.
Avi Explain why it is important to respond to an individuals reaction during communication.
When you respond to an individuals reaction during conversation it shows that you are attentively listening to what they have to say and that you are...