Ai) People communicate for many different reasons. One of the main reasons that people communicate is to understand each other. Without the ability to communicate nobody would understand what is expected of them and we wouldn’t know the needs of others. People also communicate to share their wants, needs and feelings. In order for us to adequately care for someone we need to know and understand what they expect from us and how they feel about different situations. Without communication we wouldn’t be able to have a conversation therefore wouldn’t know anybody’s likes or dislikes. We communicate to give and receive support and to express our thoughts, ideas and information. By doing all of this we also make and develop relationships through communicating. Aii) a) Effective communication can affect relationships in a positive way. It helps to ensure that the needs of each individual are met. When sharing information it helps to avoid misunderstandings, which will create a stronger relationship between colleagues and other professionals. It will also help to built trust and respect. b) Effective communication can also affect relationships between individuals using the service and their carers. If the individual understands what the carer is doing is will help create a calmer and positive atmosphere which will eventually help to build a strong relationship between the carer and the individual. It will also help the carer to understand the needs and feelings of the individual. Aiii) There are many ways to find out the communication and language needs of an individual. One way is to talk to the individual/observe the individual. Although if the individual is fully comprehendible this is a good method – if the individual is not able to speak, understand you or is confused the information you would receive could be wrong. Although I would immediately know if the individual is visually or hearing impaired. Another way is to talk to the family. This is a good way of finding out how they communicate with the individual, which will establish a familiarity for the individual. However this may not be the method of communication that the individual prefers. Another method would be to look in their care plan. This method is usually reliable and will have all the individuals past information in too, however it may not have been updated in awhile or may have been documented incorrectly due to human error and therefore will become ineffective. Aiv) When promoting effective communication you have to take into consideration a number of things. One of these is whether the individual understands you. Usually the individual will express either verbally or by facial expressions whether they understand you or not. Another factor to consider is the best method of communication with that particular individual. Obviously every one id different and will prefer to communicate in certain ways. For example, if you have an individual who is hard of hearing you could use a white board or sign language. Another factor to consider would be whether there were any language barriers. Av) There are many different methods and styles of communication that a social care worker may use. This may be verbal such as; Using a telephone – in this method only verbal communication is used as there is no body language to provide extra support. The only factors to consider with verbal communication is the tone and pitch that is used; Face to face – this verbal method is also supported by body language and facial expressions; Paraphrasing – where the social care worker will repeat what the individual has said to them to ensure they have heard correctly. To do this the care worker may re-word what the individual has said using more understandable vocabulary; Clarification – where the social care worker will sum up the conversation to ensure they have understood and Open questions – this method required more than a yes or no answer. There are also...
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