Communication in Multicultural Environment
I work at Fairchild semiconductor and my work environment is very diverse. I have had one instance of a communication breakdown due to the person has an accent. The communication breakdown.
When I first started at Fairchild three years ago I meet one of my coworkers who has a sever speech impediment. I was informed by other coworkers that she would be very hard to understand at first but that I would learn how she communicates (Rock, Lori personal communication Jan 2010). My co worker does talk but she also uses sign language to communicate with others. A couple of months after I was hired a breakdown in our communication happened. The day we had our communication break down there had been a couple of hot lots (product) that where in the line that need a certain process and not another, unfortunately I was unable to understand my coworkers instructions about the lots processes and ended up processing theses couple of product lots through the wrong process which ended up ruining the lots which in turn ended up costing my company money. Since this very expensive incident my coworker and I have learned how to communicate in a more affective way. How we resolved this communication issue.
The way that we have resolved this communication issue is that I now make sure she speaks slowly so that I can watch her lips and if I still can’t understand her I ask her to write it down which she has a hard time with her spelling but I can understand what she is trying to say to me. I am thankful that she has been very patient with me in learning how to communicate with her instead of getting frustrated with me and causing more of a communication barrier between us. This has not been the only communication breakdown that I have been involved in at my work. There are quite a few communication breakdowns that happen between engineers and operators such...