Chen Yuhan 178876
Communication plays a very important role in every organization, in all areas and by all organization members which can lead to positive and negative outcomes. A breakdown in communication can cause a lot of problems which can be unsolved, that is the reason why communication is necessary in world of business for conducting business in efficient manner. A big scale business included two or more sides which located in the different area require external communication, internal communication between employees is important as well. Many people find healthy communication promotes civility, increases productivity and improves employee satisfaction. Thus, some knowledge about communication is necessary for most of the employees. In this text, readers are going to look at basic concepts of communication as it relates to the discipline of management, methods of communicating, barriers to effective communication and explanations on how managers can develop a system of communication to improve their organization's performance. The aim of this text is to give people some useful skills which can help them communicate effectively in today's organizations.
Concept of communication
There are a lot of definitions of the word communication. Different scholars defined communication in different ways. People consider that communication is a transfer of understanding and meaning from one person to another. Communication process is triggered by the communicator, or sender, realizing there is a need to communicate with someone .That need creates a purpose, which is expressed as a message to be conveyed(Robbins et al.2012,p.326) .Similarly, business communication is a kind of communication used for the purposes of a business. The term refers to both internal and external communication, meaning communication within a business and communication between a business and the public with the aim of promoting a product, service or` idea. No matter what kind of communication happen between people, people are successful only if their message leads to the response of their audience. To sum up, information source, audience, communication objective, environment, message, media and feedback are seven elements of communication.
Barriers and Methods of Effective Communication
In the information age, people have to send, receive, and process huge numbers of messages every day. But effective communication is about more than just exchanging information. Effective communication requires people also to understand the emotion behind the information (Robinson&Segal.2012). Effective communication is not only required for a good relationship between people, but also required for successful businesses. Although effective communication can help people a lot with their work, many issues can undermine effective communication in an organizational context. Poor communication can lead to lost business, which, in turn, leads to lost revenue. Here are three main which can lead to a negative effect on communication.
Body language has a big impact on people's communication. People’s body reacts to information faster than their brain and, therefore, changes in facial expression or body movement will be closer to revealing how a person truly feels. Negative body language, however, can lead to misinterpretations or undesired communications. Some conscious habits such gazing down or not smiling are hard to break. It is a good idea to force oneself to change their habits in order to prevent some trouble. Not only should people be aware of their own nonverbal communication, they should be observant of other people's unconscious body movements and redirect, change or stop communication as appropriate to their body language signs. Through observing others ,putting oneself in various social situations and experimenting and testing its basic principles can help people to...