Communicating in the Workplace

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Tasha Wright
April 23, 2013
Assignment 1.1

Complete assignment 1.1 from Ch. 1 of Communicating in the Workplace. Choose two misunderstandings you experienced and fill out the chart for these. Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following:

 
* Cite a meaningful misunderstanding rather than a general or less material misunderstanding. * Use business- or work-related examples rather than personal ones. * Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.

Question| Misunderstanding One| Misunderstanding Two|
Who was the sender?| My Co-worker | My Manager|
Who was the receiver?| I was| I was|
What was the message?| “Refill the ink toner in the mail room.”| “Make sure you open all tickets and provide your daily log assignments”.| What channel was used to sendthe message?| Via Email| |

What was the misunderstandingthat occurred?| There were three different ink toners and three machines located in the mail room. Sender didn’t state which Ink toner that was needed and machine.| The email was not specifying of which ticket to open in order to provide our daily log assignment. | How could the misunderstandinghave been avoided?| The sender could have specified informed the correct Ink toner and machine.| The message could have been clearer on which ticket to review.|

1. What did you learn about the communication process from this activity? Answer: When using communication via email, you have to make sure the details are informed, where, what, when. In via email you should have more clarification within the message to communicate better so that you can resolve the issue.

2. What seemed to be the main causes of the misunderstandings? Answer: The lack of information, if I haven’t asked questions the wrong ink toner would have been installed into the wrong machine and would...
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