Communicate Appropriately W Clients & Colleagues

Topics: Communication, Nonverbal communication, Learning Pages: 76 (21267 words) Published: February 14, 2013

Communicate appropriately with clients and colleagues

Learning Guide for Volunteers
(40410SA) Certificate III in Active Volunteering

National Volunteer Skills Centre is a project run by Volunteering Australia and is funded by Department of Family and Community Services

National Volunteer Skills Centre CHCCOM2B

This learning guide is based on the national industry unit of competency (CHCCOM2B) Communicate appropriately with clients and colleagues from (CHC02) Community Services Training Package © Commonwealth of Australia 2004 Published by Volunteering Australia First Published November, 2004 All rights reserved. This work is copyright, but permission is given to trainers and facilitators of volunteers to make copies by photocopying or other duplicating processes for use within volunteer involving organisation or in a workplace where the training is being conducted for volunteers. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. For permission outside of these guidelines, apply in writing to Volunteering Australia Inc. These learning materials are published by Volunteering Australia for the National Volunteer Skills Centre and funded by the Australian Government Department of Family and Community Services. Enquires should be directed to National Volunteer Skills Centre Suite 2, Level 3 11 Queens Road Melbourne Vic 3004 T: 03 9820 4100 F: 03 9820 1206 E: W: ARBN 062 806 464

Margaret Taylor, author, Learning Edges Australia Pty. Ltd. Lewis Hughes, ANTA Noting Consultant: Enviro-sys Pty. Ltd. Mark Laidler, DTP and Layout, RMIT University Tim Sheedy, Editor, Foldback Media ISBN 1 920848 29 0

This publication is supplied with the understanding that the authors, designers and editors are not responsible for the results of any actions taken on the basis of information in this work, nor for any errors or omissions; and the publisher is not engaged in rendering legal, accounting, engineering or other professional services. The publisher, authors and designers disclaim all and any liability to any person, whether a purchaser of this publication or not, in respect of anything and of the consequences of anything done or omitted to be done by any such person in reliance, whether whole or partial, upon the whole or any part of the contents of this publication.

Communicate appropriately with clients and colleagues


National Volunteer Skills Centre CHCCOM2B

What this guide is about How the guide is organised About this competency Element 1: Exercise effective communication techniques Element 2: Follow routine instructions Element 3: Complete reports as required What topics are covered? Planning your learning Becoming a self-directed learner Working out your current skills and knowledge Using the learning materials Selecting learning pathways Setting up a learning system Finding and using learning resources Finding and using the resources of a not-for-profit volunteer-involving organisation Finding a coach Finding a library Using the resources of a training provider Using case study data Working with colleagues and friends Observation and practice About the learning model for this unit of study

Section One: Introduction

1 1 2 2 2 3 3 5 5 7 10 10 10 10 11 11 12 12 13 13 13 14


Glossary of terms Volunteering terminology Setting up a learning system Assessing your current skills in, and knowledge about, communicating appropriately with clients and colleagues Self-assessment: (CHCCOM2B) Communicate appropriately with clients and colleagues Topic 1: Effective communication principles and strategies

Section Two: Leaning materials


16 16 17 20 20

21 24 Topic 2: Strategies for communicating effectively with clients and colleagues 2.1 Oral communication 2.2 Non-verbal...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • client Essay
  • Essay about Client
  • Client Paper
  • client paper
  • How to Communicate Essay
  • How Do We Communicate? Research Paper
  • ways to communicate Essay
  • CU677 Communicate in a business environment Essay

Become a StudyMode Member

Sign Up - It's Free