Nova Southeastern University
Wayne Huizenga Graduate School
of Business & Entrepreneurship
Assignment for Course: OPS 5095 Service Operation Management Submitted to:
Submitted by:Caroline Smith
Date of Submission:January 24, 2012
Title of Assignment: Commerce Bank
CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledge and disclosed in the paper. I have also cited any sources from which I used data, ideas of words, whether quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.
Student Signature: ______Caroline Smith_____________________ *******************************************
Instructor’s Grade on Assignment:
CASE GRADING RUBRIC
|TITLE OF RUBRIC: OPS 5095 Student Case Grading Rubric |Course: OPS 5095 | |LEARNING OUTCOME/S: CC1, CC3, CC7 |Date: November 4, 2011 | |PURPOSE: Apply OPS Theory to Business Practice |Name of Participant: Student | |VALIDITY: Best Practices in OPS Management |Name of Rate: Professor | |COMPANION DOCUMENTS: Individual Cases, Assigned Articles and APA Style Manual |
| |Earning maximum points in each box in ‘PROFICIENT’ column and / or points in columns to the right of ‘PROFICIENT’ meets standard. | | |> |
|Performance |Basic (2 |Developing (3.25 |Proficient (4.0 |Accomplished (4.5 pts)* |Exemplary (5 |Score | |Criteria |pt)* |pts)* |pts)* | |pts)* | | |Identifies and |Does not state |Somewhat states |States problem(s) in | States problem(s) clearly|States problem(s) clearly | | |describes problem/s|problem(s) or |problem(s) in |multiple sentences. |in one sentence. |and concisely in one | | |effectively (CC1) |identify symptoms, |multiple sentences. |Identifies symptoms, |Identifies symptoms, |sentence. Effectively and | | | |critical factors and |May identify |critical factors and |critical factors and |completely identifies | | | |current state in |symptoms, critical |current state in |current state in |symptoms, critical factors| | | |Background |factors and current |Background discussion. |Background discussion. |and current state in | | | |discussion. |state in Background | | |Background discussion. | | | | |discussion. | | | | | |Applies operational|Does not apply |Applies some |Applies operational |Applies most operational |Completely and effectively| | |management models |operational models, |operational models, |models, course content, |models, course content, |applies operational | | |(CC3) |course content, and |course content, and |and outside research to |and outside research to |models, course content, | | | |outside research to |outside research to |support position. |support position. |and outside research to |...