The success of any organization is determined by managers being able to plan, set goals, and make decisions. Decision making is the primary function of management and this task should not be taken lightly. Decisions are made to achieve goals and tie them to company actions and outcomes. According to Peter Drucker, "Whatever a manager does, he does through decision-making.” When making a decision, managers must take all alternatives into consideration and although one may not have all the answers, a manager must be able to move forward, sometimes immediately, in order to be successful and effective in their decision making process. According to Trewatha & Newport, "Decision-making involves the selection of a course of action from among two or more possible alternatives in order to arrive at a solution for a given problem." This is a continuous process that requires managers to have specific knowledge, skills and intellectual abilities. Some managers find this task challenging as seen in the case of CMT Telecommunications.
In the case of CMT Telecommunications, Manager Dave has been selected to take charge temporarily while his boss is on vacation. His issue is that he has to make a decision to select and assign one of two key managers to take the lead of a new project which entails developing a new CD-ROM self-study course for new software. One manager has extensive experience on the technical side of the house and is in charge of the technical publications department. This manager is skilled in developing detailed manuals on how to use the company’s equipment and software. The other manager oversees the software training department. He is especially skilled in designing training courses that effectively communicate the technical information from the publications department’s manuals. He is known for his excellent presentation skills and for the information being customer friendly and easy to follow. This decision is difficult for Dave because he is...
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