Chapter 2 CM Review
1.
People must satisfy their basic lower level needs before progressing to higher level needs. a. True
b. False
2.
Unlike personal communication, communication exchanges in organizations focus on tasks. a. True
b. False
3.
All of the following statements about human needs and motivation are true except: a. management has been impacted by the influence of behavioral scientists in sociology and psychology.
b. communication between and among people is complex.
c. all companies now recognize the need to empower their employees.
d. management can gain valuable insights from employees to facilitate effective communication.
4.
The overall effectiveness of a message can be impacted by nonverbal communication, which includes both meta-communication and kinesic messages. a. True
b. False
5.
While managers use both verbal and nonverbal messages to communicate, which statement is true of nonverbal messages? a. Nonverbal messages account for most of the total meaning of a message.
b. People will focus more on the verbal message.
c. People tend to ignore the nonverbal cues.
d. People are more sensitive to messages expressed through words than through actions.
6.
Listening for feelings normally takes place in a one-to-one situation. a. True
b. False
7.
The art of listening promotes the development of ideas and learning but discourages individual creativity. a. True
b. False
8.
In general, effective groups require balance in status and expertise rather than homogeneity. a. True
b. False
9.
Reaching mutual understanding in a group is best achieved by all of the following except: a. mutual understanding requires a great deal of trust.
b. mutual understanding can be achieved when there is a willingness to communicate long enough to identify a solution to a problem.
c. mutual understanding can be achieved by letting the leader do what he or she does best.
d. mutual understanding is
People must satisfy their basic lower level needs before progressing to higher level needs. a. True
b. False
2.
Unlike personal communication, communication exchanges in organizations focus on tasks. a. True
b. False
3.
All of the following statements about human needs and motivation are true except: a. management has been impacted by the influence of behavioral scientists in sociology and psychology.
b. communication between and among people is complex.
c. all companies now recognize the need to empower their employees.
d. management can gain valuable insights from employees to facilitate effective communication.
4.
The overall effectiveness of a message can be impacted by nonverbal communication, which includes both meta-communication and kinesic messages. a. True
b. False
5.
While managers use both verbal and nonverbal messages to communicate, which statement is true of nonverbal messages? a. Nonverbal messages account for most of the total meaning of a message.
b. People will focus more on the verbal message.
c. People tend to ignore the nonverbal cues.
d. People are more sensitive to messages expressed through words than through actions.
6.
Listening for feelings normally takes place in a one-to-one situation. a. True
b. False
7.
The art of listening promotes the development of ideas and learning but discourages individual creativity. a. True
b. False
8.
In general, effective groups require balance in status and expertise rather than homogeneity. a. True
b. False
9.
Reaching mutual understanding in a group is best achieved by all of the following except: a. mutual understanding requires a great deal of trust.
b. mutual understanding can be achieved when there is a willingness to communicate long enough to identify a solution to a problem.
c. mutual understanding can be achieved by letting the leader do what he or she does best.
d. mutual understanding is