Chapter 1 Review
Chapter 1 Review
6. In what ways do communication skills act as a career filter?
7. Do business professionals think that college graduates today are well prepared for the communication and writing tasks in the workplace?
8. What are softskills?
9. Will the time and money spent on your college education and writing training most likely pay off?
10. List seven trends in the workplace that affect business communicators. Be prepared to discuss how they might affect you in your future career.
11. List 11 techniques for improving your listening skills. Be prepared to discuss each.
12. Name at least five techniques that will help you build strong nonverbal skills.
13. Would your culture be classified as high- or low-context? Why?
14. What is ethnocentrism, and how can it be reduced?
15. List seven or more suggestions for enhancing comprehension when you are talking with nonnative speakers of English. Be prepared to discuss each.
Chapter 2 Review
6. Name four goals that business writers have when they prepare oral presentations and business messages.
7. Explain the three steps in the writing process.
8. Does the writing process always proceed from Step 1 through Step 3? Explain.
9. Which phase of the writing process should receive the most time? Why?
10. Why are businesspeople writing fewer interoffice memos and letters today?
11. Why is it important to profile the audience for a message?
12. List six factors that writers should consider when selecting an appropriate communication channel. Name one additional factor that you might consider in your business messages.
13. What special skills do customer-service representatives in chat sessions require?
14. In messages to customers, what's wrong with words such as complaint, criticism, defective, failed, mistake, and neglected?
15. What is bias-free language? Provide several examples of biased language and bias-free alternatives.
Please answer the review questions in your own words based on your chapter readings. Post
6. In what ways do communication skills act as a career filter?
7. Do business professionals think that college graduates today are well prepared for the communication and writing tasks in the workplace?
8. What are softskills?
9. Will the time and money spent on your college education and writing training most likely pay off?
10. List seven trends in the workplace that affect business communicators. Be prepared to discuss how they might affect you in your future career.
11. List 11 techniques for improving your listening skills. Be prepared to discuss each.
12. Name at least five techniques that will help you build strong nonverbal skills.
13. Would your culture be classified as high- or low-context? Why?
14. What is ethnocentrism, and how can it be reduced?
15. List seven or more suggestions for enhancing comprehension when you are talking with nonnative speakers of English. Be prepared to discuss each.
Chapter 2 Review
6. Name four goals that business writers have when they prepare oral presentations and business messages.
7. Explain the three steps in the writing process.
8. Does the writing process always proceed from Step 1 through Step 3? Explain.
9. Which phase of the writing process should receive the most time? Why?
10. Why are businesspeople writing fewer interoffice memos and letters today?
11. Why is it important to profile the audience for a message?
12. List six factors that writers should consider when selecting an appropriate communication channel. Name one additional factor that you might consider in your business messages.
13. What special skills do customer-service representatives in chat sessions require?
14. In messages to customers, what's wrong with words such as complaint, criticism, defective, failed, mistake, and neglected?
15. What is bias-free language? Provide several examples of biased language and bias-free alternatives.
Please answer the review questions in your own words based on your chapter readings. Post