Case Study: Telmate

Telmate is an organization that provides the means of communications between prison inmates and their families. Out of result of inmates being able to contact their loved ones, an impressive outcome of decreased recidivism was seen. Once this was shown, the company profits skyrocketed. During August of 1998 Telmate was founded as a technical assistance network that provided services to correctional facilities. At this time, the company operated under the name “Pinnacle Public Services”. Using their vast knowledge of communications technology, Pinnacle was in charge of setting up communications systems for inmates. Throughout years of working within the correctional facilities, the company realized the overwhelming need for inmates to have increased