Case Study: Blockbuster - Fast Forward; Building Loyalty in Video...

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Case Study: Blockbuster - Fast Forward; Building Loyalty in Video Rental

By | September 2011
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THE JOURNEY IN PIAC - 2011

SUBMITTED TO

MR. ABID ALI SHAIKH

PREPARED BY

ASAD LAGHARI
NOOR-UL-AIN AWAN
YASIR RAFIQ KHAN

TABLE OF CONTENTS

ACKNOWLEDGMENT4
EXECUTIVE SUMMARY5
INTRODUCTION6
ACHIEVEMENT AND RECOGNITION7
BIRTH OF A NATION, BIRTH OF AN AIRLINE8
A NEW NATIONAL FLAG CARRIER OF PIA9
A NEW NATIONAL FLAG CARRIER OF PIA10
HISTORIC FIRSTS AND UNBROKEN RECORDS11
THE PURSUIT OF EXCELLENCE THROUGH TECHNOLOGY AND QUALITY CONTROL12 VISION13
MISSION13
VALUES14
OBJECTIVES15
PIA’S DOMESTIC FLIGHT ROUTE MAP16
PIA’S INTERNATIONAL17
FLIGHT ROUTE MAP17
HR FUNCTIONS OF PIA18
RECRUTIMENT AND PLACEMENT18
HR SERVICES19
POLICIES AND PROCEDURE20
FUNCTIONS OF POLICY AND PROCEDURE21
ORGANIZATIONAL DEVELOPMENT22
STAFF DEVELOPMENT25
COMPENSATION AND BENEFIT26

TABLE OF CONTENTS

PIA TRAINING CENTRE27
SWOT ANALYSIS28
STRENGTHS28
WEAKNESSES28
OPPORTUNITIES29
THREATS29
PROJECT ASSIGNED30
RECOMMENDATIONS32
EXPERIENCE THAT WE GOT FROM INTERNSHIP33
REFERENCES34

ACKNOWLEDGMENT

I am gratified to my Lord, Allah Subhanatallah, for giving us this opportunity to complete our internship report and project on its due time. Without of His Will, any task cannot be completed.

I am also thankful to DGM Abid Ali Sheik for organizing our internship and our mentors, , who has always cooperated with me as an individual and encouraged us to learn more throughout the internship. We humbly would like to acknowledge the fact that today if I have understood anything about the policy and procedure; it is due to the literature review and observation that I have made during this internship.

I would also like to thank my cousin Maria Zulfiqar for her guidance and suggestions to present this document in a better way.

Lastly, my family without their prayers our success and achievements are...