Case Study about Online Shop Websites

INTRODUCTION & BACKGROUND
• The Evolution of the Internet

• From the ordinary internet to e-commerce
• E-commerce/online business
• History of Amazon, Ebay, Lazada and Zalora.

SIGNIFICANCE OF THE STUDY
• To prove that buying in Amazon, Ebay, Lazada or Zalora is safe.
• To prove that the products in Amazon, Ebay, Lazada or
Zalora has good quality
• To prove that Amazon, Ebay, Lazada or Zalora is available anytime along with their products.

PROCESS
•

5 sources per member

•

Each member contributes two or more paragraph for introduction and background, reasons and counterargument.

DATA SOURCES & SELECTION
Books
 E-commerce books
Internet
 Blogs
 Articles
 Studies published online
 Comments/Reviews
Comment and blog authors must also represent most of the online shoppers from Amazon, Ebay, Lazada and Zalora.

SUPPORTING REASONS
• Assurance of Customers’ Security and Privacy
 “http” and “https”
 DTI number and Customers’ rights

• Product Quality Assurance
 “product quality is an important touch point that contributes to the customer's satisfaction, and businesses should strive to make to make the order- to- invoicing process seamless.”
 Most businesses are customer-centered

• Product Availability Assurance
 On-time delivery
 Anticipatory shipping

COUNTERARGUMENTS
•

Instances where Amazon, eBay, Lazada and Zalora become unsecured
 Amazon S3 data sources left unsecured
 eBay security breach
 Fake gadget from Lazada

 Uncertain time of product return from Zalora
•

Product quality uncertainty

•

Product availability of online products
 “Despite the feedback system and safety net of PayPal, scams can still go down on eBay.”
(Simms, 2004)
 “AVAILABLE” -> “Out of Stock”
 Late delivery.

CONCLUSIONS
In end of the day, it will be all just the potential customers’ discretion if they’re going to patronize these online shopping websites.