As the newly appointed President of Garuda, Mr. Soeparno is caught in the middle of a dilemma of whether to continue Mr. Lumenta's successful policies or to formulate a new set of policies which would enhance the company's ability to deal with the challenges it may face during his term and beyond.
I. CENTRAL PROBLEM
The weaknesses of their system were the manually produced passenger tickets and failure of reservation system.
II. AREAS OF COSIDERATION
a. Strength
• Good management
• Their business was expanding
• Higher Economic growth
• Biggest airlines in the Southern Hemisphere
b. Weakness
• System weakness
• Not customer oriented
TIME CONTEXT:
January 6, 1988
SUMMARY:
On January 6, 1988, Mr. Mohammad Soerparno (50) was appointed by the
c. Opportunities
• Better condition of world's economy
• The progress in business climate in Indonesia
d. Threats
• Uncertain economic situation
•