Business & Administration Knowledge Questions Part 3

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1. Outline guidelines, procedures and codes of practice relevant to personal work.

Guidelines, procedures and codes of practice relevant to personal work can include health and safety, data protection and if they are dealing with money financial regulations. Health and safety is so that the area you are working is free of any obstacles that may cause accidents. The data protection is so that any information you are dealing with or information that you are using does not come out of the organisation accidentally. The financial regulations are so that money can not be taken out or replaced or embezzled without someone knowing about it.

2. Explain the purposes of planning work, and being accountable to others for your own work.

If you are an employee you are accountable to your employer. They have a right to see that your work is up to standard. You may also have a plan to fill in your working day. Companies have to work out costs, and one way to do this is too plan what work the employees will do. Also correct planning means a more efficient work place.

3. Explain the purpose and benefits of agreeing realistic targets for work.

For targets to be realistic for work, a clear timetable is needed. If unable to complete in that time, negotiate for a bit longer this avoids any stress more than necessary. The benefit is the satisfaction of completing on target.

4. Explain how to agree realistic targets.

The targets you agree may relate to several small tasks or one large one. If this job is particularly long or complex you may be expected to agree to interim targets that help to contribute towards the achievement of the main task. You may be expected to agree targets relating to: deadlines, quality and type of work and the resources you can use.

5. Describe ways of planning work to meet agreed deadlines.

Ways of planning work to meet agreed deadlines can be by communicating a clear deadline with the customer, have a clear outcome of what the customer wants and needs from this, so that they cannot claim you didn’t do what they requested, break down the project, communicate with each step. Once you’ve completed a step, send the completed step to your client if possible. It won’t look like a completed project, but you can show that you’re making progress, and you can get feedback communicated from the client.

6. Explain the purpose of keeping other people informed about progress.

In terms of business administration I think it is important to keep people informed about progress so that other people can plan and prioritise their workloads around you. If someone is relying on a piece of work from you to complete their own tasks then it is important to keep people informed of your progress. By doing this you can also gain information on timescales, when this work needs to be completed. If you are unable to complete something by the time requested then other people will have to re-prioritise their own workloads to fit around you and by keeping people informed of your progress you can show that you are on track with you work, or they can offer assistance to ensure the task is completed on time.

7. Explain the purpose and benefits of letting other people know work plans need to be changed.

The purpose of letting other people know your work plans if they have changed is that if your work plans have an effect other people then it is only reasonable to let them know. The benefits are so that there are no surprises when and if it happens.

8. Describe types of problems that may occur during work.

The types of problems that may occur during your work is, the computer crashing, the work not getting saved, any power cuts, the photocopier runs out of toner, the photocopier runs out paper, staff being off sick, supplies not turning up.

9. Describe ways of seeking assistance with getting help to resolve problems.

Different ways of seeking help is asking the manager, supervisor, or a friend who has...
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