Manage own performance in a business environment
1.1 Outline guidelines, procedures codes of practice relevant to personal work There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms as well as many other procedures. All of the relevant procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary.
1.2 Explain the Purpose of planning work, and being accountable to others for own work Planning is essential to manage your time in a constructive way to complete the actions to be carried out. Planning helps to be organised on a day to day, weekly and monthly basis. While planning you have to obtain as many details about the piece of work you are doing to enable you to produce your work as efficiently as possible. You can write your plans down on a to-do list - Writing down everything has two purposes. Firstly, you are planning your job and the tools you need. Secondly, you are making a written account of your job for others to see. In this way, if you are asked what you have done at any time, you can show it to them and be accountable for your own work.
1.3 Explain the purpose and benefits of agreeing realistic targets for work The purpose for agreeing realistic targets for work is to keep everyone on task and focused on accomplishing a target that is obtainable, not out of reach. This way, everyone can contribute effectively and reach targets efficiently instead of struggling to achieve the impossible. The benefits include fast and reliable compliance and completion of tasks at hand.
1.4 Explain how to agree realistic targets
The targets must be realistic, so that the employee has a good chance of attaining them. This lets them feel good about them self and allows them to work without stress. If the targets are set too high, the employee will feel under pressure to do the impossible, they may feel vulnerable and that they have failed.
1.5 Describe ways of planning work to meet agreed deadlines
The first thing to do is to prioritize your work. Place the most important job at the top and the least at the bottom. When judging priorities, you need to do several things; determine what is required – dates and deadlines, the number of jobs that need to be done, figure out what is required - ask yourself "What must I do that nobody can or should do for me?" If you're doing something that's not necessary, eliminate it. If you're doing something that is necessary but is not required of you personally, you need to delegate it, if someone can do a certain job better than anyone else, delegate the job to that person or someone may have more time than you.
1.6 Explain the purpose of keeping others informed about progress The purpose of keeping others informed about your progress is so that other people can assist if you are struggling. You can work as a team together to get the task finished. They can give you tips and say how you could improve your work and the task will get finished quicker.
1.7 Explain the purpose and benefits of letting other people know work plans need to be changed It respects people's time and allows people to be better prepared for work, mentally, physically and tools-wise. It is respectful of the other person's time to give them a good idea of what and how you want them to do something and when they need to start. If these plans change, respect demands that you inform others involved of the changes to these plans. Letting people know in good time just makes work more efficient and respects the other person's time and effort.
1.8 Describe the types of problems that may occur...
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