School of Information Systems
25/7/11 • v3.2
Student and Workshop Details
|Information |Enter Your Details | |Student Name: | | |Student Number: | | |Assessment Item: |IS Description Assignment | |Workshop Leader Name: |Ms Yusri | |Workshop Number: | | |Marker Comments (Optional): | Marker Use Only | |See ACMSheet for Feedback |See ACMSheet for Final Mark |
Table of Contents
1. General Description
2. External Description
3. External View
4. Internal Description
5. Internal View
6. Further Notes
1. General Description of the Information System
AirAsia Online Ticketing System
Airline ticketing systems offer users information on airline schedules, taxes on airfare, passenger reservations and ticket records. It allows users and agents to buy and distribute tickets to all available flight destinations on the AirAsia network. The user only needs to indicate the desired destination and dates, and the available flight schedule and prices will be made available. Purchasing can be made without the hassle of having to go to a ticketing office in person.
Users (or Other Information Systems) and User Functions
Customers – Purchasing tickets online and receiving complete itinerary. Travel Agents – Arrangement of pricing for tours according to the price of tickets.
Customers can purchase their tickets online and have a view of their complete itinerary online.
2. External Description of the Information System
Customers – Indication of flight schedule preference, personal information, payment options.
Travel Agents – Available type of tour packages
Customers – Complete itinerary will be provided. E-receipt may be printed out if desired.
Travel Agents – Airfare prices for available tour packages which can be redesigned according to the pricing of tickets.
Purchasing of tickets available from customers
List of available tickets remaining and how to price accordingly
Credit card payment security checks to ensure legality
Customer personal information for future reference and promotional advertising
Purchase records that will help determine future availability of flight schedules
External (Outside) Components
Internal (Inside) Components
Ticketing management system
Flight Schedules and availability
3. External View of the Information System
Figure 1 - External View of the Information System
4. Internal Description of Information System
Customer Management system – Information of customer to be used for recognition upon arrival at check in of the airport. Seat preference and disability issues that may be existent.
Payment management system – Ensure information is secure and...