Best Practice
What is a best practice? 1. It is the most efficient quantity and quality 2. A previously successful method 3. labor/appropriate use of materials 4. Money goes up (owner) 5. Replicable (everyone) 6. Defines goal (making money while maintaining guest satisfaction) 7. High guest satisfaction 8. Efficient 9. Ethical
Stake Holders
Employer/Owner
Employee
Guest
Environment
BONUS QUESTION: Jay Westerweld in 1987, invented Green Washing which is a deceptively used method to appear “eco-friendly” to increase profits or gain political support
STOP: Standard Operating Procedure (Used by corporations)
QPI: Quality Performance Indicators
ROI: Return of Investment
Q: What is the difference between an independent and corporate chain?
(INDEPENDENT HOTELIERS SHARE BEST PRACTICES by ERIC STOESSEL)
Independent:
* They are not branded and as well known * Customers tell the Independent hotels if something is wrong, not the brand * “Can do what they want when they want” * Biggest Challenge: Online Travel Agencies – reduced rates and high commission = losing money but you get exposure * 25% rate for product purchasing while corporate pay less than 17% * BP: “Capture and Keep” customers from OTA * BP: Using online websites for bulk products such as Alibaba.com or Amazon.com * BP: Loyalty Program * BP: Call other property owners for advice * BP: Incentives for front desk staff of 20% - 50% commission for every room upgrade, early check in or pool pass sold instead of hiring a director of sales * BP: ? Charge guests property tax in times of trouble
INDEPENDENT HOTELS: The drake hotels, Windsor Arms Hotel, Hotel Victoria
What are best management practices for natural resource conservation?
(29 BEST MANAGEMENT PRACTICES AND CASE STUDIES AT NRPA.ORG/CONSERVATION) * Rain Barrels: Conservation education and fun with a 1,000 gallon rain barrel * Rain Gardens: Can slow
Stake Holders
Employer/Owner
Employee
Guest
Environment
BONUS QUESTION: Jay Westerweld in 1987, invented Green Washing which is a deceptively used method to appear “eco-friendly” to increase profits or gain political support
STOP: Standard Operating Procedure (Used by corporations)
QPI: Quality Performance Indicators
ROI: Return of Investment
Q: What is the difference between an independent and corporate chain?
(INDEPENDENT HOTELIERS SHARE BEST PRACTICES by ERIC STOESSEL)
Independent:
* They are not branded and as well known * Customers tell the Independent hotels if something is wrong, not the brand * “Can do what they want when they want” * Biggest Challenge: Online Travel Agencies – reduced rates and high commission = losing money but you get exposure * 25% rate for product purchasing while corporate pay less than 17% * BP: “Capture and Keep” customers from OTA * BP: Using online websites for bulk products such as Alibaba.com or Amazon.com * BP: Loyalty Program * BP: Call other property owners for advice * BP: Incentives for front desk staff of 20% - 50% commission for every room upgrade, early check in or pool pass sold instead of hiring a director of sales * BP: ? Charge guests property tax in times of trouble
INDEPENDENT HOTELS: The drake hotels, Windsor Arms Hotel, Hotel Victoria
What are best management practices for natural resource conservation?
(29 BEST MANAGEMENT PRACTICES AND CASE STUDIES AT NRPA.ORG/CONSERVATION) * Rain Barrels: Conservation education and fun with a 1,000 gallon rain barrel * Rain Gardens: Can slow