Barriers to Communication

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Barriers to Communication

By | September 2012
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B. BARRIERS TO COMMUNICATION
There are 2 kinds of barriers of communication.
* Found within the sender and the recipient
* From outside influences in the communication process

1. Barriers Caused by Sender and Recipient

(a) Distortion
* A process which occurs either at the stage if encoding or decoding the message * Can lead to incorrect understanding of the message or only partial compression of its meaning, by the recipient * Ideas are so complex to understand

* The result of lack of concentration in either party
* Encoding stage – Sender is responsible
* Decoding stage – Recipient is responsible

(b) Inadequate Communication Skills
* Express idea clearly
* Have ability to read – read works and interpret signs, symbols and body language

(c) Lack of listening ability
* Both are responsible

(d) Attitudes
* Attitudes to moral questions
* Attitudes induced by different cultural backgrounds
* If extreme – distort message and hamper communication

(e) Incorrect information

(f) Other Barriers
1) Selective hearing – the recipient selects what they want to hear 2) Information overload – too much technical information 3) Contradictory non-verbal message – message and body language do not match

2. Barriers Caused by Outside Influences (Noise)

(a) Physical noise such as heavy-traffic, constantly-ringing telephones or people talking to you while you are reading a letter (b) A poor telephone connection or unreadable photocopying (c) Physical environment – right decoration, light or surroundings

C. OVERCOMING THE BARRIERS

a) Defining the Purpose
* What you want the recipient to do in response
* Know what not to say

b) Knowing When and How to Communicate
* Communicating with the right person
* Judging the right moment to make a communication
* Using the best kind of communication medium for a particular...

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