Banking Practices in Aibl

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THE BANKING PRACTICES AND GENERAL BANKING FUNCTIONS UNDER AL-ARAFAH ISLAMI BANK LTD BANGLADESH

by

Samiul Haque ID: 0930163

An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree Bachelor of Business Administration

INDEPENDENT UNIVERSITY, BANGLADESH November 2012

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The Banking practices and General Banking Functions under Al-Arafah Islami Bank Ltd

THE BANKING PRACTICES AND GENERAL BANKING UNDER ALARAFAH ISLAMI BANK LTD BANGLADESH

by

Samiul Haque ID: 0930163

has been approved November 2012

Saquib Shahriar Lecturer, Finance School of Business Independent University, Bangladesh

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The Banking practices and General Banking Functions under Al-Arafah Islami Bank Ltd

Letter of Transmittal

November 27, 2012
To, Mr. Saquib Shahriar, Lecturer,Finance School of Business, Independent University,Bangladesh. Dear Sir, It is my pleasure to submit my internship report titled “The Banking practices and General Banking Functions under Al-Arafah Islami Bank Ltd” that has been prepared to fulfill my degree requirement. I put my best effort to follow the instructions of you in preparing this report. The internship program was very much valuable to me as it helped me to gain experience from practical field. While preparing this report I went through extensive literature survey and interviewed with the bank officials and customers. It was a great learning experience for me. I tried to the maximum competence to meet all the dimensions required from this report.

I am, therefore, grateful to you for your kind cooperation in this report. I hope the report will satisfy you.

Sincerely yours,

Samiul Haque. ID-0930163

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The Banking practices and General Banking Functions under Al-Arafah Islami Bank Ltd

Acknowledgements
I convey my deep gratitude to Mr Saquib Shahriar, Lecturer of Finance, School of Business, Independent University, Bangladesh (IUB) for being a cooperative and highly helpful advisor and providing me with proper guidance in completing my Internship report, as a part of the mandatory requirement for the Bachelor of Business Administration Undergraduate Program. I would also like to thank my Country Manager and supervisors at Al-Arafah Islami Bank Ltd Bangladesh for being given the opportunity to experience internship at a distinguished bank.

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The Banking practices and General Banking Functions under Al-Arafah Islami Bank Ltd

TABLE OF CONTENTS

Page

Introduction Problem Statement Purpose of the Study and Limitations Literature Review General Banking Functions Type of Services Methodology Recommendations Conclusion Reference Appendix and Result

3 7 7 9 15 27 32 38 41 43 46

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The Banking practices and General Banking Functions under Al-Arafah Islami Bank Ltd

Executive Summary
Aim: The objectives of my study is to know the banking practices and general banking functions done under Al –Arafah Islamic bank Ltd and about what level the customers are assured by competence, courtesy, credibility and security by the bank and its employees Methods: During my study, I used different techniques; i.e. face to face interview, deskwork in different departments and the structured questionnaire to assessing the customer satisfaction of Al –Arafah Islamic bank Ltd (Dhanmondi Branch). Conclusion: The data that obtained from the survey was than analyzed and interpreted by using statistical tools. From the interpretation of survey result, a number of findings and recommendations were suggested that may help the organization to take necessary steps to improve their service and get more satisfied customers. Significance: This has kind of research are rarely done before, hence research on the functions of the Al-Arafah Islami Bank will help provide access and insight into how Al-Arafah Islami Bank functions and operate within this country and pave the way for future researchers in this field.

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The Banking practices and General Banking...
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