Preview

Bad News

Satisfactory Essays
Open Document
Open Document
349 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Bad News
BAD NEWS LETTER

JOEL MARTINEZ

STRAYER UNIVERSITY

IHOP

8785 Centreville Rd.
Manassas, VA 20110
October 25, 2012
Josh Carter
231 Liberty Avenue
Manassas, VA 20110

Dear Mr. Carter:
Pet Friendly Restaurant Policy
Our motto at IHOP is “Come Hungry, Leave Happy”. It is not just a saying but also an idea that we hope is validated with each one of our customers. We take pride in satisfying our customers and in making their dining experience with us a pleasurable one. IHOP constantly listens to each customer when it comes to implementing change in our services and restaurants.
Your suggestion of converting our facility into a pet friendly restaurant has been discussed in our most recent board meeting. The idea of allowing your pets to join you in our restaurants poses some concerns that were addressed. Sanitation concerns were at the top of our list as it relates to the pet hair and potential fleas, ticks and other diseases that our four legged friends can be carrying. In addition, we must take into consideration all of our customers needs and the fact that some may have allergies and/or be afraid of animals. While we want to improve your dining experience as well, we have to cater to the dining experience of everyone and make the best decision for the majority of our customers. Based upon these concerns, we are unable to accommodate your request to become a pet friendly facility.
However, during our board meeting, we did take some time to compose a proposal to submit to our corporate office to invest in adding an outdoor seating area at this location. If the proposal is approved, we would be able and willing to implement a pet friendly policy in this seating area.

We hope that you will continue to “Come Hungry and Leave Happy” on your future visits with us. Please use the enclosed coupon for 10% off of your next meal with us
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Canine Companion Case Study
    • 142 Words
    • 1 Page

    Canine Companion Case Study

    The only facility required for Lyric the Canine Companion to operate is some space within her home for the pet sitting, hence there’s no cost.…

    • 142 Words
    • 1 Page
    Satisfactory Essays
    Read More
  • Good Essays

    Current State VSM
    • 1062 Words
    • 6 Pages

    Current State VSM

    Team 5 identified the key issues by creating a Current Value Stream Mapping (Table 1, Page 3). Ramsville’s pay now invoices have a total lead time of 196,200 seconds (54.5 hours) and a total processing time of 1,740 seconds. As shown in the comparison of Pay Now and Pay Later Invoices on Table 2 (Page 4), pay now invoices spend 99.12% of the time waiting. Pay later invoices have a total lead time of 628,200 seconds (174.5 hours) and a total processing time of 1,800 seconds. Pay late invoices spend 99.71% of the time waiting.…

    • 1062 Words
    • 6 Pages
    Good Essays
    Read More
  • Good Essays

    10k Research Report Ihop
    • 3620 Words
    • 15 Pages

    10k Research Report Ihop

    IHOP Corp. develops franchises and operates IHOP restaurants, a well known family restaurant chain. As of December 31, 2007, there were a total of 1,344 IHOP restaurants of which 1,176 were subject to franchise agreements, 157 were subject to area license agreements and 11 were company-operated restaurants. In January 2003 IHOP constructed a “New Business Model”, in which a potential franchisee first enters into a single store development agreement or a multi-store development agreement and, upon completion of a prescribed approval procedure, is primarily responsible for the initial development and financing of the new IHOP franchised restaurant. In 2007, IHOP entered into 30 franchise development agreements. As of December 31, 2007, they had signed commitments from our franchisees to build 347 IHOP restaurants over the next several years plus options for an additional 98 restaurants.…

    • 3620 Words
    • 15 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    For The Dogs Has A Whole New Meaning Analysis
    • 328 Words
    • 2 Pages

    For The Dogs Has A Whole New Meaning Analysis

    In Andrew Martin’s article, “‘For the Dogs’ Has a Whole New Meaning” the author discusses the multi-billion dollar pet industry that is rapidly growing as a result of pet owners…

    • 328 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Swiss Chalet Media Brief
    • 832 Words
    • 4 Pages

    Swiss Chalet Media Brief

    In order for people to find a brand memorable, the slogan representing the company should remain simple and consistent. Not only that, but restaurants such as McDonalds, what was once deemed a fast food chain, are now becoming more and more “family restaurant” oriented. This poses a problem for chains such as Swiss Chalet, because although they offer a homier sit down feel, these fast food chains offer large quantities of food for half the price.…

    • 832 Words
    • 4 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Memo To Trigg
    • 359 Words
    • 2 Pages

    Memo To Trigg

    Mr. Caldwell, it is evident that the expense reports of Brad C. Trigg over the past three months have been an all time high.…

    • 359 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Marketing Plan
    • 1451 Words
    • 6 Pages

    Marketing Plan

    PetSmart is always looking for new and better ways to make the lives of pets and their owners easier. One of the solutions to the busy lifestyles of pet owners is “Pet grooming on the go.” Pet Smart will take PetSmart Saloons on the road. In today’s ever growing fast paced world no one has time for themselves let alone pets, but PetSmart has come to realize that pets need the same type of care and attention that their owners need, this is where the Pet Smart Saloon comes to the pet rescue with pet grooming service that comes to customers at their home or job. Pet grooming will go to the customer’s home or office instead of the customer going to the store locations. Clients will not have to worry about how their pets are being treated since the mobile van will come to the client. The “Pet Mobile” will be equipped with the latest in pet grooming technology. Pets will be less stressed because they will not have to be…

    • 1451 Words
    • 6 Pages
    Good Essays
    Read More
  • Good Essays

    Five Star Subaru America History
    • 1135 Words
    • 5 Pages

    Five Star Subaru America History

    It is a laid back atmosphere, that is friendly, family orientated and welcomes pets. The owner Ben has his daughter working in the internet department and is the internship coordinator. They have Ipads in the waiting rooms, wifi, coffee, water and snacks available for free. There are often children there and they have dog treats in the sales department. The floor plan is relatively open and inviting. The owners are very nice, laid back and like to joke around (with all positive jokes), they care to stay update with technology and trends. They care about their business, customers and…

    • 1135 Words
    • 5 Pages
    Good Essays
    Read More
  • Good Essays

    Momentaa
    • 712 Words
    • 3 Pages

    Momentaa

    While the number of people owning cats and dogs in Canada has grown about one to two per cent per year, in the past few years, the Canadian pet industry has presented an average growth of 3.6% per year for several years, considering food, supplies, and services. Considering that Momentaa offers high quality and unique product, the range of competitors is narrowed compared with low cost products. However, this industry is growing fast, driven by the “premiumization and humanization” of pets over the years, leading to pet owners to spend more on their pets, buying more high-end accessories, higher quality foods, and more expensive medical treatments. ,…

    • 712 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Marketing Audit for Pets at Home
    • 2542 Words
    • 11 Pages

    Marketing Audit for Pets at Home

    * Figure 1: The PAH product range includes pet supplies (toys, pet food, pet cages and small pets), veterinary services, dog grooming services and pet insurance. The dog and cat foods are allocated under wet or dry food, and are then further segmented into three different types; “Feed Natural”, “Advanced Nutrition” and “Everyday Brands”. There is a wide range of dog and cat toys which cost between seventy-five pence, to twenty-four pounds. Pet’s at Home is licensed to sell small animals and currently sells rabbits, guinea pigs, bearded dragons, snakes, rats, chinchillas, degus, dwarf hamsters and fish. The company also provides a range of products for puppies and kittens including food and training equipment. If PAH can get a customer from the start of the pet’s life (i.e. puppy or kitchen), they have the opportunity to create a loyal customer who will potentially continue to purchase from PAH for the duration of the pet’s life. The veterinary practice is available for all general consultations, and the dog grooming parlours provide micro-chipping, hair trimming, nail clipping services from five pounds.…

    • 2542 Words
    • 11 Pages
    Good Essays
    Read More
  • Good Essays

    Trends and Conditions
    • 1062 Words
    • 5 Pages

    Trends and Conditions

    This new service will minimize the number of people needed to handle food products, and reduce opportunity cost. It will minimize capacity issues that come along with in house safety regulations as well as allow the customer the choice of less human interaction while enjoying a meal whether they dine in or in their car. New ideas that reduce the risk to personal health issues, maintaining quality, and convenient service at affordable prices to customers makes the idea attractive.…

    • 1062 Words
    • 5 Pages
    Good Essays
    Read More
  • Good Essays

    Ihop
    • 1333 Words
    • 6 Pages

    Ihop

    IHOP has the vision to the number one in family dining. Being number one has a lot of responsibility of being the best in class and leading in development, operations and marketing. It requires commitment of franchises and employees and strong leadership. IHOP has a good understanding of about competition in surrounding areas. They work side by side with customer’s needs and expectations. IHOP takes pride in their customer satisfaction by giving every guest an opportunity to give their feedback on every receipt. This gives an opportunity to build long term relationships and to acquire new and potential customers. IHOP takes every…

    • 1333 Words
    • 6 Pages
    Good Essays
    Read More
  • Good Essays

    International House of Pancake History
    • 1429 Words
    • 6 Pages

    International House of Pancake History

    In 1958, IHOP Corp. traces started up by opening of the first International House of Pancakes restaurant in a suburb of Los Angeles, Toluca Lake, California. The American eating public quickly took to the concept of a restaurant based on one of America's favorite foods…. pancakes. Within four years the number of units had increased to nearly 50, with many of the restaurants being operated by franchisees. That is incredible when you think about it since it takes a while to start up a franchise. Obviously past, present, and future…

    • 1429 Words
    • 6 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    In -out- burger
    • 560 Words
    • 3 Pages

    In -out- burger

    1. In-N-Out Burgers have broken all the rules and thanks to that their average per store sales eclipse those of McDonald’s. With that said, In-N-Out’s customers must really enjoy their burger in order to continue going back to the company. In-N-Out has not changed anything since day one and that is their way of keeping their customer’s well-being. As stated in the text, their philosophy till this day still remains the same; “Give customers the freshest, highest quality foods you can buy and provide them with friendly service in a sparkling clean environment.” Based on their philosophy we can see that giving their customers the best food and experience is In-N-Out’s main goal. When it comes to getting every burger ready the company does it best to provide fresh food to their customers. Their patties are never frozen, the veggies are diced by hand the day they are being used, there is no additives or preservatives in their food. The company is not only in business for the money but to also because they value their customers and want the best for them.…

    • 560 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Animart Pet Store
    • 727 Words
    • 3 Pages

    Animart Pet Store

    Although Animart is already a very successful and popular pet store around the world, there is still something that I think it can be improved. I have a dog named Febe. My father bought her since I was seven years old. We always play together and have fun then. However, as I grew up and entered into junior high school, the time I can be with Febe become less and less. Nowadays, many pet owners like me have to go to school or work and hardly to be with their pets. Hence, if Animart can have a pet restaurant that pet owners can eat with their pets there, it must be really nice then. Pet restaurant provides not only pets’ food but also human’s that the whole family (include pet) can enjoy the meal together. Pet restaurant can let the owners spend more time and create more memories with their pets. Customers come to pet store to eat and interact with the staff or even become a member of the pet restaurant. In this case, pet restaurant can be related to behavioral and relations components of Schmitt theory. On the other hand, there are some limitations about pet restaurant, such as the restriction of the customer range which only attract the customers with pets.…

    • 727 Words
    • 3 Pages
    Good Essays
    Read More

Related Topics